SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Client « exécutant », « assistant marketing opérationnel », « relais » ou « apporteur de solutions » : Dis-moi ce que tu fais, je te dirai qui tu es !
14 references·1 citing·47 second hop
Client « exécutant », « assistant marketing opérationnel », « relais » ou « apporteur de solutions » : Dis-moi ce que tu fais, je te dirai qui tu es ! (2012)Client « exécutant », « assistant marketi…Consumer Made : quand le consommateur devient producteur (2008)Consumer Made : quand le cons…Comprendre la valeur perçue de la customisation de masse. Une distinction entre la valeur du produit et la valeur de l'expérience de co-design (2008)Comprendre la valeur perçue d…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Encouraging Existing Customers to Switch to Self-Service Technologies: Put a Little Fun in their Lives (2007)Encouraging Existing Customer…Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology (2007)Cognitive, demographic, and s…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Consumer Control and Empowerment: A Primer (2002)Consumer Control and Empowerm…Customer participation in retail service: lessons from Brecht (2001)Customer participation in ret…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Developing typologies of consumer motives for use of technologically based banking services (1997)Developing typologies of cons…Self-service consumer: An exploratory study. (1985)Self-service consumer: An exp…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self…Toward a Core Typology of Service Organizations (1980)Toward a Core Typology of Ser…Gérer et contrôler le temps de l'interface prestataire-usager dans les services publics (2014)Gérer et contrôler le temps d…Organization and environment (1967)Dilemmas in a general theory of planning (1973)Educational Organizations as Loosely Coupled Systems (1976)Assessing Operations Management from a Strategic Perspective (1989)Constructing an Empirically Derived Measure for Customer Contact (1995)Foreign Market Entry Mode Choice of Service Firms: A Contingency Perspective (1998)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention (2009)Word of mouth: measuring the power of individual messages (2012)Gamification and Mobile Marketing Effectiveness (2016)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Adopting self-service technology to do more with less (2013)An integrated model of self-service technology (SST) usage in a retail context (2016)The role of cognitive age in explaining mobile banking resistance among elderly people (2018)Evolving to a New Dominant Logic for Marketing (2003)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Regret in Decision Making under Uncertainty (1982)When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: Can one desire too much of a good thing? (2000)The internet, consumer empowerment and marketing strategies (2006)Memo to Marketers: Quantitative Evidence for Change (2012)Measuring Consumers’ Engagement With Brand-Related Social-Media Content (2016)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)An Updated and Streamlined Technology Readiness Index (2014)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions (2000)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Effects of personal control on adoption of self‐service technology innovations (2002)Understanding consumer motivation and behavior related to self‐scanning in retailing (2003)Consequences of Forcing Consumers to Use Technology-Based Self-Service (2008)
this work references cited by second hop

References

  • 1985Intrinsic Motivation and Self-Determination in Human Behavior26,744 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2002Consumer Control and Empowerment: A Primer418 cited
  • 1985Self-service consumer: An exploratory study.413 cited
  • 1980Toward a Core Typology of Service Organizations271 cited
  • 2007Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology219 cited
  • 2007Encouraging Existing Customers to Switch to Self-Service Technologies: Put a Little Fun in their Lives191 cited
  • 1997Developing typologies of consumer motives for use of technologically based banking services140 cited
  • 2008Consumer Made : quand le consommateur devient producteur111 cited
  • 2001Customer participation in retail service: lessons from Brecht88 cited
  • 2008Comprendre la valeur perçue de la customisation de masse. Une distinction entre la valeur du produit et la valeur de l'expérience de co-design

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

57 cited

Cited by

  • 2014Gérer et contrôler le temps de l'interface prestataire-usager dans les services publics11 cited