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An expanded servicescape perspective
10 references·16 citing·43 second hop
An expanded servicescape perspective (2011)An expanded servicescape perspectiveService Design for Experience-Centric Services (2009)Service Design for Experience…The Starbucks Brandscape and Consumers’ (Anticorporate) Experiences of Glocalization (2004)The Starbucks Brandscape and …Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events (2002)Investigating the role of the…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…Birds of a Feather: Homophily in Social Networks (2001)Birds of a Feather: Homophily…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Marketing as Exchange (1975)Marketing as ExchangeAtmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Co-creating the tourism experience (2019)Co-creating the tourism exper…Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) (2018)Experienscape: expanding the …A structural model of liminal experience in tourism (2018)A structural model of liminal…The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers (2017)The role of aesthetics and de…The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)The Multilevel Nature of Cust…The interplay of customer experience and commitment (2017)The interplay of customer exp…Sharing intangibles: Uncovering individual motives for engagement in a sharing service setting (2017)Sharing intangibles: Uncoveri…Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement (2016)Effect of servicescape on cus…Extending the context of service: from encounters to ecosystems (2015)Extending the context of serv…An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)An Integrated Model of Servic…An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth (2015)An Expanded Servicescape Fram…Self-service delight: Exploring the hedonic aspects of self-service (2014)Self-service delight: Explori…Reexamining the place of servicescape in marketing: a service-dominant logic perspective (2014)Reexamining the place of serv…Social layers of customer-to-customer value co-creation (2013)Social layers of customer-to-…Social interactions and intentions to revisit for agritourism service encounters (2013)Social interactions and inten…Technology Innovation Management Review (2012)Technology Innovation Managem…Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. 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(1950)Structural Holes (1992)The Network Paradigm in Organizational Research: A Review and Typology (2003)E Pluribus Unum : Diversity and Community in the Twenty‐first Century The 2006 Johan Skytte Prize Lecture (2007)Friendship and mobility (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The role of affective factors on perceived cruise vacation value (2004)A Hierarchical Model of Health Service Quality (2007)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Local Knowledge: Further Essays In Interpretive Anthropology (1983)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The experience economy: work is theatre & every business a stage (1999)Anti-consumption and brand avoidance (2008)Brand value co-creation in a digitalized world: An integrative framework and research implications (2015)Authenticity in branding – exploring antecedents and consequences of brand authenticity (2017)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Store Atmospherics: A Multisensory Perspective (2014)Developing Buyer-Seller Relationships (1987)The Changing Role of Marketing in the Corporation (1992)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
this work references cited by second hop

References

  • 2001Birds of a Feather: Homophily in Social Networks18,551 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1975Marketing as Exchange1,648 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2004The Starbucks Brandscape and Consumers’ (Anticorporate) Experiences of Glocalization712 cited
  • 2002Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events590 cited

Cited by

  • 2017The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda391 cited
  • 2015Extending the context of service: from encounters to ecosystems303 cited
  • 2015An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry239 cited
  • 2018Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

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232 cited
  • 2013Social interactions and intentions to revisit for agritourism service encounters215 cited
  • 2012Technology Innovation Management Review207 cited
  • 2019Co-creating the tourism experience204 cited
  • 2013Social layers of customer-to-customer value co-creation171 cited
  • 2016Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement164 cited
  • 2018A structural model of liminal experience in tourism164 cited
  • 2017Sharing intangibles: Uncovering individual motives for engagement in a sharing service setting159 cited
  • 2017The interplay of customer experience and commitment155 cited
  • 2015An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth148 cited
  • 2014Reexamining the place of servicescape in marketing: a service-dominant logic perspective146 cited
  • 2014Self-service delight: Exploring the hedonic aspects of self-service132 cited
  • 2017The role of aesthetics and design in hotelscape: A phenomenological investigation of cosmopolitan consumers132 cited