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E-loyalty Model in e-Commerce
16 references·3 citing·46 second hop
E-loyalty Model in e-Commerce (2013)E-loyalty Model in e-CommerceAn Easy Guide to Factor Analysis (2014)An Easy Guide to Factor Analy…The critical factors impact on online customer satisfaction (2011)The critical factors impact o…Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach (2011)Customer Satisfaction and Loy…The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator (2008)The impact of customer interf…The evolution of customer loyalty strategy (2005)The evolution of customer loy…How e‐CRM can enhance customer loyalty (2003)How e‐CRM can enhance custome…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Assessing the performance of brand loyalty measures (2001)Assessing the performance of …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Structural Equation Modeling with Small Samples: Test Statistics (1999)Structural Equation Modeling …Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…An easy guide to factor analysis (1994)An easy guide to factor analy…A Behavioral Process Approach to Information Acquisition in Nondurable Purchasing (1978)A Behavioral Process Approach…A Behavioral Process Approach to Information Acquisition in Nondurable Purchasing (1978)A Behavioral Process Approach…Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea (2023)Influence of Online Informati…The Effect of The E-Commerce Companies Benevolence, Integrity and Competence Characteristics on Consumers Perceived Trust, Purchase Intention and Attitudinal Loyalty (2020)The Effect of The E-Commerce …Drivers of the formation of e-loyalty towards tourism destinations (2018)Drivers of the formation of e…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2014An Easy Guide to Factor Analysis3,310 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 1994An easy guide to factor analysis1,938 cited
  • 1999Structural Equation Modeling with Small Samples: Test Statistics625 cited
  • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process522 cited
  • 2008The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator335 cited
  • 1978A Behavioral Process Approach to Information Acquisition in Nondurable Purchasing288 cited
  • 2003How e‐CRM can enhance customer loyalty233 cited
  • 2001Assessing the performance of brand loyalty measures224 cited
  • 2011Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach190 cited
  • 2011The critical factors impact on online customer satisfaction151 cited
  • 1978A Behavioral Process Approach to Information Acquisition in Nondurable Purchasing140 cited

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  • 2005The evolution of customer loyalty strategy54 cited
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    • 2023Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea30 cited
    • 2020The Effect of The E-Commerce Companies Benevolence, Integrity and Competence Characteristics on Consumers Perceived Trust, Purchase Intention and Attitudinal Loyalty27 cited
    • 2018Drivers of the formation of e-loyalty towards tourism destinations26 cited