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Relationship marketing: a Thai case
16 references·10 citing·30 second hop
Relationship marketing: a Thai case (2009)Relationship marketing: a Thai caseBusiness Research Methods (2022)Business Research MethodsExternal Control of Organizations: Resource Dependence Perspective (2011)External Control of Organizat…Case Study Research (2004)Case Study ResearchRelationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…The Economic Institutions of Capitalism (1987)The Economic Institutions of …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Transaction-Cost Economics: The Governance of Contractual Relations (1979)Transaction-Cost Economics: T…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Markets and Hierarchies: Anal…A relationship marketing orientation in politics: Young voters’ perceptions of political brands’ use of social media (2020)A relationship marketing orie…Relationship Marketing and Repurchase Intention in Ghana’s Hospitality Industry: An Empirical Examination of Trust and Commitment (2019)Relationship Marketing and Re…Determinants of customer loyalty: a study with customers of a Brazilian bank (2018)Determinants of customer loya…An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey (2018)An integrative approach to re…B2B commitment building in emerging markets: the case of Brazil (2016)B2B commitment building in em…Social CRM, RMO and business strategies affecting banking performance effectiveness in B2B context (2015)Social CRM, RMO and business …EXPLORING THE IMPACT OF ISLAMIC BUSINESS ETHICS AND RELATIONSHIP MARKETING ORIENTATION ON BUSINESS PERFORMANCE: THE ISLAMIC BANKING EXPERIENCE (2015)EXPLORING THE IMPACT OF ISLAM…Managing relationship marketing in the food service industry (2014)Managing relationship marketi…IMPACT OF RELATIONSHIP MARKETING ON CUSTOMER LOYALTY IN THE BANKING SECTOR (2012)IMPACT OF RELATIONSHIP MARKET…The Role of Relationship Marketing in Customer Orientation Process in the Banking Industry with focus on Loyalty (Case Study: Banking Industry of Iran) (2011)The Role of Relationship Mark…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2004Case Study Research15,455 cited
  • 1987The Economic Institutions of Capitalism14,787 cited
  • 2011External Control of Organizations: Resource Dependence Perspective14,181 cited
  • 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 2022Business Research Methods10,949 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1979Transaction-Cost Economics: The Governance of Contractual Relations10,182 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited

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1995
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
3,167 cited

Cited by

  • 2011The Role of Relationship Marketing in Customer Orientation Process in the Banking Industry with focus on Loyalty (Case Study: Banking Industry of Iran)71 cited
  • 2015Social CRM, RMO and business strategies affecting banking performance effectiveness in B2B context60 cited
  • 2018An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey45 cited
  • 2019Relationship Marketing and Repurchase Intention in Ghana’s Hospitality Industry: An Empirical Examination of Trust and Commitment45 cited
  • 2012IMPACT OF RELATIONSHIP MARKETING ON CUSTOMER LOYALTY IN THE BANKING SECTOR41 cited
  • 2016B2B commitment building in emerging markets: the case of Brazil38 cited
  • 2018Determinants of customer loyalty: a study with customers of a Brazilian bank38 cited
  • 2014Managing relationship marketing in the food service industry35 cited
  • 2015EXPLORING THE IMPACT OF ISLAMIC BUSINESS ETHICS AND RELATIONSHIP MARKETING ORIENTATION ON BUSINESS PERFORMANCE: THE ISLAMIC BANKING EXPERIENCE25 cited
  • 2020A relationship marketing orientation in politics: Young voters’ perceptions of political brands’ use of social media23 cited