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A higher-order model of consumer brand engagement and its impact on loyalty intentions
16 references·16 citing·36 second hopsampled
A higher-order model of consumer brand engagement and its impact on loyalty intentions (2015)A higher-order model of consumer brand en…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Customer Engagement (2011)Customer EngagementCelebrity endorsement, brand credibility and brand equity (2011)Celebrity endorsement, brand …Demystifying customer brand engagement: Exploring the loyalty nexus (2010)Demystifying customer brand e…The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale (2009)The Importance of a General M…Some antecedents and outcomes of brand love (2006)Some antecedents and outcomes…Are brands forever? How brand knowledge and relationships affect current and future purchases (2006)Are brands forever? How brand…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Experiential Marketing (1999)Experiential MarketingConsumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Customer engagement and social media: Revisiting the past to inform the future (2022)Customer engagement and socia…Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow (2021)Interactivity, Inspiration, a…Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust (2020)Unlocking the customer engage…The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge (2020)The influence of perceived so…The role of digital influencers in brand recommendation: Examining their impact on engagement, expected value and purchase intention (2019)The role of digital influence…Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media (2019)Investigating the antecedents…Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences (2019)Customer engagement in the se…Actor Engagement in Networks: Defining the Conceptual Domain (2019)Actor Engagement in Networks:…The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017)The impact of online brand co…The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations (2017)The effect of telepresence, s…Social media engagement: a model of antecedents and relational outcomes (2017)Social media engagement: a mo…Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent (2017)Customer engagement and the r…Customer engagement and online reviews (2017)Customer engagement and onlin…Consumer engagement in online brand communities: a solicitation of congruity theory (2017)Consumer engagement in online…Customer engagement with tourism social media brands (2016)Customer engagement with tour…Antecedents of consumer brand engagement and brand loyalty (2016)Antecedents of consumer brand…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. 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(2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Flow: the psychology of optimal experience (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Communication and Control Processes in the Delivery of Service Quality (1988)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 2011Customer Engagement3,657 cited
  • 1999Experiential Marketing2,989 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2006Some antecedents and outcomes of brand love2,282 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 2010Demystifying customer brand engagement: Exploring the loyalty nexus1,414 cited
  • 2006Are brands forever? How brand knowledge and relationships affect current and future purchases851 cited
  • 2009The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale

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850 cited
  • 2011Celebrity endorsement, brand credibility and brand equity787 cited
  • Cited by

    • 2016Customer engagement with tourism social media brands812 cited
    • 2019The role of digital influencers in brand recommendation: Examining their impact on engagement, expected value and purchase intention530 cited
    • 2017Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent519 cited
    • 2017The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm507 cited
    • 2016Antecedents of consumer brand engagement and brand loyalty436 cited
    • 2022Customer engagement and social media: Revisiting the past to inform the future426 cited
    • 2020The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge400 cited
    • 2017Consumer engagement in online brand communities: a solicitation of congruity theory377 cited
    • 2017Social media engagement: a model of antecedents and relational outcomes361 cited
    • 2020Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust348 cited
    • 2019Actor Engagement in Networks: Defining the Conceptual Domain347 cited
    • 2021Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow341 cited
    • 2019Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media339 cited
    • 2017Customer engagement and online reviews336 cited
    • 2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences332 cited
    • 2017The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations281 cited