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The impact of involvement on key service relationships

16 references·16 citing·41 second hopsampled

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1980Heuristic versus systematic information processing and the use of source versus message cues in persuasion.5,511 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement4,602 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
1985Measuring Consumer Involvement Profiles2,247 cited
1995Why Satisfied Customers Defect2,226 cited
1991

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The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction

2,162 cited

1988The Role of Involvement in Attention and Comprehension Processes2,070 cited

2004The One Number You Need to Grow2,034 cited

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2012Satisfaction and zone of tolerance: the moderating roles of elaboration and loyalty programs33 cited
2012Reversing the green backlash in services: credible competitors help large companies go green32 cited
2016Strategies to enhance consumers’ identification with a service firm31 cited
2013Roles of customer involvement in rapport and satisfaction28 cited
2012The Role Demographics Have on Customer Involvement in Obtaining a Hotel Discount and Implications for Hotel Revenue Management Strategy27 cited
2020Love spillover from a hotel sub-brand to its corporate brand: An associative network theory perspective26 cited
2012Impact of Dynamic Pricing Strategies on Consumer Behavior26 cited
2015The Impact of Corporate Social Responsibility, Service Experience and Intercultural Competence on Customer Company Identification, Customer Satisfaction and Customer Loyalty (Case Study: PDAM Tirta Khatulistiwa Pontianak West Kalimantan)25 cited
2014Intercultural Communication Competence as a Key Activator of Purchase Intention23 cited
2017Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty23 cited
2014Loyalty intentions18 cited
2017Adoption of Islamic Banking Products and Services in Nigeria : An Application of Diffusion of Innovation Theory18 cited