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Antecedents and consequences of role stress of retail sales persons
16 references·8 citing·33 second hop
Antecedents and consequences of role stress of retail sales persons (2000)Antecedents and consequences of role stre…Structural Equation Modeling: Concepts, Issues, and Applications (1997)Structural Equation Modeling:…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGS (1993)JOB SATISFACTION, ORGANIZATIO…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Zero defections: quality comes to services. (1990)Zero defections: quality come…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. (1990)A review and meta-analysis of…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…The Empowerment Process: Integrating Theory and Practice (1988)The Empowerment Process: Inte…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…The measurement of organizational commitment (1979)The measurement of organizati…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Organizational Stress: Studies in Role Conflict and Ambiguity. (1965)Organizational Stress: Studie…The influences of cooperative climate, competitive climate and customer empowerment on service creativity (2021)The influences of cooperative…Mobile social networking and salesperson maladaptive dependence behaviors (2017)Mobile social networking and …Antecedents and Consequences of Individual Performance: Analysis of Turnover Intention Model (Empirical Study of Public Accountants in Indonesia) (2014)Antecedents and Consequences …Revisiting the role stress‐commitment relationship (2013)Revisiting the role stress‐co…Climate perceptions and the customer orientation of frontline service employees (2010)Climate perceptions and the c…Voyage of marketing thought from a barter system to a customer centric one (2009)Voyage of marketing thought f…Does role clarity explain employee-perceived service quality? A study of antecedents and consequences in call centres (2006)Does role clarity explain emp…The role of organizational service climate in generating control and empowerment among workers and customers (2002)The role of organizational se…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Statistical principles in experimental design. (1962)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Social Psychology of Organizations. (1979)Perceived organizational support: A review of the literature. (2002)Social Exchange Theory: An Interdisciplinary Review (2005)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.6,114 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
  • 1993JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGS4,108 cited
  • 1997Structural Equation Modeling: Concepts, Issues, and Applications4,061 cited
  • 1989LISREL 7 : a guide to the program and applications3,777 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1965Organizational Stress: Studies in Role Conflict and Ambiguity.3,016 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • Cited by

    • 2002The role of organizational service climate in generating control and empowerment among workers and customers44 cited
    • 2010Climate perceptions and the customer orientation of frontline service employees43 cited
    • 2013Revisiting the role stress‐commitment relationship42 cited
    • 2017Mobile social networking and salesperson maladaptive dependence behaviors28 cited
    • 2006Does role clarity explain employee-perceived service quality? A study of antecedents and consequences in call centres27 cited
    • 2021The influences of cooperative climate, competitive climate and customer empowerment on service creativity21 cited
    • 2009Voyage of marketing thought from a barter system to a customer centric one12 cited
    • 2014Antecedents and Consequences of Individual Performance: Analysis of Turnover Intention Model (Empirical Study of Public Accountants in Indonesia)4 cited