SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Online corporate brand image, satisfaction and loyalty
16 references·16 citing·40 second hopsampled
Online corporate brand image, satisfaction and loyalty (2007)Online corporate brand image, satisfactio…Journal of Business Logistics (2018)Journal of Business LogisticseTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectCustomer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …The Psychological Bulletin (1904)The Psychological BulletinPurchase Intention of Healthy Foods: The Determinant Role of Brand Image in the Market of a Developing Country (2024)Purchase Intention of Healthy…A solution to the problem of brand definition (2021)A solution to the problem of …The role of corporate brand image for B2B relationships of logistics service providers in China (2020)The role of corporate brand i…Drivers of soccer fan loyalty: Australian evidence on the influence of team brand image, fan engagement, satisfaction and enduring involvement (2020)Drivers of soccer fan loyalty…Brand image to loyalty through perceived service quality and patient satisfaction: A conceptual framework (2020)Brand image to loyalty throug…The Impact of Service Quality and Brand Image toward Customer Loyalty in the Indonesian Airlines Industry (2019)The Impact of Service Quality…Healthcare branding: Insights from Africa into health service customers’ repeat patronage intentions (2019)Healthcare branding: Insights…The impact of positive emotional experiences on eWOM generation and loyalty (2018)The impact of positive emotio…THE EFFECT OF BRAND IMAGE AND PRODUCT ATTRIBUTES ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (2018)THE EFFECT OF BRAND IMAGE AND…Relationship between Corporate Social Responsibility and Marketing Performance: The Mediating Effect of Customer Value and Corporate Image (2017)Relationship between Corporat…Online corporate communications: website usability and content (2017)Online corporate communicatio…Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry (2017)Consumer-based virtual brand …A strategic approach to self-branding (2017)A strategic approach to self-…The Impact of Brand Image Towards Loyalty with Satisfaction as A Mediator in McDonald’s (2012)The Impact of Brand Image Tow…Beyond price: how does trust encourage online group's buying intention? (2012)Beyond price: how does trust …Branding familiness in tourism family firms (2010)Branding familiness in touris…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)A Review and an Integration of Research on Job Burnout (1993)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)The weirdest people in the world? (2010)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1904The Psychological Bulletin4,187 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 2018Journal of Business Logistics2,522 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1995Why Satisfied Customers Defect2,226 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2000
E-satisfaction: an initial examination
2,007 cited

Cited by

  • 2018The impact of positive emotional experiences on eWOM generation and loyalty196 cited
  • 2017Relationship between Corporate Social Responsibility and Marketing Performance: The Mediating Effect of Customer Value and Corporate Image73 cited
  • 2012Beyond price: how does trust encourage online group's buying intention?71 cited
  • 2020The role of corporate brand image for B2B relationships of logistics service providers in China70 cited
  • 2020Drivers of soccer fan loyalty: Australian evidence on the influence of team brand image, fan engagement, satisfaction and enduring involvement66 cited
  • 2017Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry65 cited
  • 2017Online corporate communications: website usability and content48 cited
  • 2012The Impact of Brand Image Towards Loyalty with Satisfaction as A Mediator in McDonald’s46 cited
  • 2010Branding familiness in tourism family firms44 cited
  • 2019The Impact of Service Quality and Brand Image toward Customer Loyalty in the Indonesian Airlines Industry40 cited
  • 2019Healthcare branding: Insights from Africa into health service customers’ repeat patronage intentions38 cited
  • 2020Brand image to loyalty through perceived service quality and patient satisfaction: A conceptual framework34 cited
  • 2017A strategic approach to self-branding27 cited
  • 2018THE EFFECT OF BRAND IMAGE AND PRODUCT ATTRIBUTES ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY27 cited
  • 2024Purchase Intention of Healthy Foods: The Determinant Role of Brand Image in the Market of a Developing Country25 cited
  • 2021A solution to the problem of brand definition23 cited