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Analysis, planning, improvisation and control in the development of new services
11 references·16 citing·34 second hop
Analysis, planning, improvisation and control in the development of new services (1995)Analysis, planning, improvisation and con…Key Concepts for New Service Development (1996)Key Concepts for New Service …Services Innovation: Successful versus Unsuccessful Firms (1993)Services Innovation: Successf…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)Juran on Quality by Design: T…Success Factors in Developing New Business Services (1991)Success Factors in Developing…New Industrial Financial Services: What Distinguishes the Winners (1991)New Industrial Financial Serv…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Success and Failure in New Industrial Services (1989)Success and Failure in New In…A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceService innovation and customer satisfaction: the role of customer value creation (2017)Service innovation and custom…Service innovation: A comparative study of U.S. and Indian service firms (2012)Service innovation: A compara…Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms (2011)Towards a model of dynamic ca…The governance of lateral relations between and within organisations (2008)The governance of lateral rel…Innovation of product‐related services (2008)Innovation of product‐related…Innovation in project-based firms: The context dependency of success factors (2006)Innovation in project-based f…Customer Value Formation in Practice: A Practice-Theoretical Approach (2006)Customer Value Formation in P…Managing the new service development process: towards a systemic model (2005)Managing the new service deve…New service development: a network perspective (2004)New service development: a ne…High‐Technology Service Innovation Success: A Decision‐Making Perspective (2004)High‐Technology Service Innov…Relationships, the role of individuals and knowledge flows in the internationalisation of service firms (2003)Relationships, the role of in…Innovation in service firms explored: what, how and why? (2003)Innovation in service firms e…Learning during the new financial service innovation process (2002)Learning during the new finan…Minimal Structures: From Jazz Improvisation to Product Innovation (2001)Minimal Structures: From Jazz…Linking communication to innovation success in the financial services industry: a case study analysis (1999)Linking communication to inno…Developing new business-to-business professional services: What factors impact performance? (1996)Developing new business-to-bu…Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploration and Exploitation in Organizational Learning (1991)Towards a Theory of Organizational Improvisation: Looking Beyond the Jazz Metaphor (2003)Wild cards, weak signals and organisational improvisation (2003)What is Reflection‐In‐Action? A Phenomenological Account (2009)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Breaking Free from Product Marketing (1977)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)Market orientation and innovation (1996)Why Some New Products are More Successful than Others (2001)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Major New Products: What Distinguishes the Winners in the Chemical Industry? (1993)Innovation, sustainable HRM and customer satisfaction (2018)Grounded Theory in Management Research (2003)Case Study: A Strategic Research Methodology (2008)FEDS: a Framework for Evaluation in Design Science Research (2014)Service engineering—methodical development of new service products (2003)Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions (2005)Exploring value propositions and service innovation: a service-dominant logic study (2014)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)A framework for analysis of data quality research (1995)Leadership Process Models: A Review and Synthesis (2016)Design of experiments (DoE) in pharmaceutical development (2017)
this work references cited by second hop

References

  • 1993Qualitative Methods in Management Research.2,306 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1984Designing services that deliver1,272 cited
  • 1982How to Design a Service1,077 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1992Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services609 cited
  • 1989A Proposed Model for New Service Development476 cited
  • 1989Success and Failure in New Industrial Services436 cited
  • 1991Success Factors in Developing New Business Services350 cited
  • 1991New Industrial Financial Services: What Distinguishes the Winners349 cited
  • 1993Services Innovation: Successful versus Unsuccessful Firms228 cited

Cited by

  • 2001Minimal Structures: From Jazz Improvisation to Product Innovation372 cited
  • 2004High‐Technology Service Innovation Success: A Decision‐Making Perspective235 cited
  • 2011Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms212 cited
  • 2002Learning during the new financial service innovation process

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

198 cited
  • 2006Innovation in project-based firms: The context dependency of success factors188 cited
  • 2017Service innovation and customer satisfaction: the role of customer value creation180 cited
  • 2005Managing the new service development process: towards a systemic model179 cited
  • 1996Developing new business-to-business professional services: What factors impact performance?172 cited
  • 2012Service innovation: A comparative study of U.S. and Indian service firms146 cited
  • 2006Customer Value Formation in Practice: A Practice-Theoretical Approach142 cited
  • 2008The governance of lateral relations between and within organisations137 cited
  • 2003Relationships, the role of individuals and knowledge flows in the internationalisation of service firms120 cited
  • 2004New service development: a network perspective115 cited
  • 2008Innovation of product‐related services114 cited
  • 2003Innovation in service firms explored: what, how and why?110 cited
  • 1999Linking communication to innovation success in the financial services industry: a case study analysis104 cited