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Research on information technology in the hospitality industry
16 references·14 citing·49 second hop
Research on information technology in the hospitality industry (2004)Research on information technology in the…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1An evaluation methodology for hotel electronic channels of distribution (2004)An evaluation methodology for…Trust and the online relationship—an exploratory study from New Zealand (2003)Trust and the online relation…The evolution of electronic distribution: Effects on hotels and intermediaries (2003)The evolution of electronic d…Online Travel Products Shopping: Differences between Shoppers and Nonshoppers (2003)Online Travel Products Shoppi…On-line pricing: An analysis of hotel-company practices (2003)On-line pricing: An analysis …Information technology in small Scottish hotels: is it working? (2003)Information technology in sma…Implications of the Internet—an analysis of the Aragonese hospitality industry, 2002 (2003)Implications of the Internet—…Developing a performance indicator for hotel websites (2003)Developing a performance indi…Data mining for hotel firms: Use and limitations (2003)Data mining for hotel firms: …Customer Relationship Management—A Driver for Change in the Structure of the U.S. Lodging Industry (2003)Customer Relationship Managem…Conceptualizing Web site quality and its consequences in the lodging industry (2003)Conceptualizing Web site qual…BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM (2003)BUILDING CUSTOMER VALUE IN TH…Innovation strategies and technology for experience-based tourism (2002)Innovation strategies and tec…Consumer behaviour in the food service industry: a review (2002)Consumer behaviour in the foo…Diffusion of innovations (1984)Diffusion of innovationsTourism work, media & COVID-19: A changed narrative? (2022)Tourism work, media & COVID-1…The Impact of Information Technology and Sustainable Strategies in Hotel Branding, Evidence from the Greek Environment (2021)The Impact of Information Tec…Consumers’ Online Restaurant Food Purchase Intention: Mixed-Methods Analysis of Multiple Mediators Role (2020)Consumers’ Online Restaurant …Hotel Online Booking Decisions Based on Price Complexity, Alternative Attractiveness, and Confusion (2019)Hotel Online Booking Decision…Customer relationship management research in hospitality industry: a review and classification (2019)Customer relationship managem…Antecedents of e-business adoption intention: an empirical study (2017)Antecedents of e-business ado…Who will sell your rooms? Hotel distribution scenarios (2016)Who will sell your rooms? Hot…Using Comparative Advertising to Promote Technology-Based Hospitality Services (2016)Using Comparative Advertising…Travel Package Modeling: Optimal Bidding Strategy of Tour Operator to Cooperative Hotels (2013)Travel Package Modeling: Opti…Older Tourists: An Exploratory Study on Online Behaviour (2013)Older Tourists: An Explorator…Information technology diffusion in Malaysia's foodservice industry (2013)Information technology diffus…Mediated Effects of Customer Orientation on Customer Relationship Management Performance (2008)Mediated Effects of Customer …Analyzing the Authorship of Information Technology Publications in Leading Hospitality and Tourism Journals (2007)Analyzing the Authorship of I…A Theoretical Framework of Factors Relating to Internet Adoption Stages by Malaysian Hotels (2007)A Theoretical Framework of Fa…Economic Action and Social Structure: The Problem of Embeddedness (1985)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1993)The Knowledge-Creating Company (1998)A Typology of Technology‐Enhanced Tourism Experiences (2013)Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty (2017)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)The Practice of Social Research (1989)Being Digital (1995)The digital economy: promise and peril in the age of networked intelligence (1996)Moving best practice forward: Delphi characteristics, advantages, potential problems, and solutions (2008)New consumer behavior: A review of research on eWOM and hotels (2013)Refreshing hotel satisfaction studies by reconfiguring customer review data (2014)Marketing Management: Analysis, Planning and Control (1973)Zero defections: quality comes to services. (1990)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)Customer empowerment in tourism through consumer centric marketing (CCM) (2007)Symbolic consumption of tourism destination brands (2011)Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Postmodernism, or, The cultural logic of late capitalism (1991)Handbook of Qualitative Research (1994)The effects of dining atmospherics on behavioral intentions through quality perception (2012)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Extending the TAM for a World-Wide-Web context (2001)Assessing tourist behavioral intentions through perceived service quality and customer satisfaction (2006)The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007)e-GovQual: A multiple-item scale for assessing e-government service quality (2011)A Study of Airlines’ Online Reservation Services on the Internet (2000)Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives (2000)Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites (2001)Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers (2006)Selling rooms online: the use of social media and online travel agents (2013)Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: Three country insights (2015)The Internet Shopper (1999)Consumer buying behavior on the Internet: Findings from panel data (2000)Shopping and Tourist Night Markets in Taiwan (2004)Relationships between Travel Information Search and Travel Product Purchase in Pretrip Contexts (2007)The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010 (2014)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price (2019)Hotels in contexts of uncertainty: Measuring organisational resilience (2020)Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research (2002)Oslo Manual (2005)Declarations for sustainability in higher education: becoming better leaders, through addressing the university system (2011)
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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1984Diffusion of innovations2,715 cited
  • 2002Innovation strategies and technology for experience-based tourism781 cited
  • 2003Conceptualizing Web site quality and its consequences in the lodging industry337 cited
  • 2003Developing a performance indicator for hotel websites289 cited
  • 2003The evolution of electronic distribution: Effects on hotels and intermediaries184 cited
  • 2002Consumer behaviour in the food service industry: a review173 cited
  • 2004An evaluation methodology for hotel electronic channels of distribution172 cited
  • 2003Customer Relationship Management—A Driver for Change in the Structure of the U.S. Lodging Industry167 cited
  • 2003Online Travel Products Shopping: Differences between Shoppers and Nonshoppers122 cited
  • 2003Trust and the online relationship—an exploratory study from New Zealand121 cited
  • 2003On-line pricing: An analysis of hotel-company practices107 cited
  • 2003BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM90 cited
  • 2003Data mining for hotel firms: Use and limitations89 cited
  • 2003Implications of the Internet—an analysis of the Aragonese hospitality industry, 2002

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85 cited
  • 2003Information technology in small Scottish hotels: is it working?76 cited
  • Cited by

    • 2016Who will sell your rooms? Hotel distribution scenarios46 cited
    • 2019Customer relationship management research in hospitality industry: a review and classification43 cited
    • 2008Mediated Effects of Customer Orientation on Customer Relationship Management Performance40 cited
    • 2021The Impact of Information Technology and Sustainable Strategies in Hotel Branding, Evidence from the Greek Environment22 cited
    • 2013Travel Package Modeling: Optimal Bidding Strategy of Tour Operator to Cooperative Hotels20 cited
    • 2016Using Comparative Advertising to Promote Technology-Based Hospitality Services19 cited
    • 2013Older Tourists: An Exploratory Study on Online Behaviour17 cited
    • 2022Tourism work, media & COVID-19: A changed narrative?16 cited
    • 2017Antecedents of e-business adoption intention: an empirical study14 cited
    • 2020Consumers’ Online Restaurant Food Purchase Intention: Mixed-Methods Analysis of Multiple Mediators Role12 cited
    • 2013Information technology diffusion in Malaysia's foodservice industry9 cited
    • 2007A Theoretical Framework of Factors Relating to Internet Adoption Stages by Malaysian Hotels9 cited
    • 2007Analyzing the Authorship of Information Technology Publications in Leading Hospitality and Tourism Journals9 cited
    • 2019Hotel Online Booking Decisions Based on Price Complexity, Alternative Attractiveness, and Confusion1 cited