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New service development using GAP-based QFD: a mobile telecommunication case
16 references·5 citing·38 second hop
New service development using GAP-based QFD: a mobile telecommunication case (2009)New service development using GAP-based Q…The Experience Economy (2012)The Experience EconomyService Management (2004)Service ManagementThe leading edge in QFD: past, present and future (2003)The leading edge in QFD: past…Service engineering—methodical development of new service products (2003)Service engineering—methodica…Quality function deployment: A literature review (2002)Quality function deployment: …Mass customization: Literature review and research directions (2001)Mass customization: Literatur…Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios (2001)An empirically-based typology…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Success and Failure in New Industrial Services (1989)Success and Failure in New In…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Marketing Intangible Products and Product Intangibles (1981)Marketing Intangible Products…Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality (2019)Integrated Usage of the SERVQ…A framework for innovative service design (2016)A framework for innovative se…Service innovation research in China: past, present and future (2012)Service innovation research i…ENGINEERING KNOWLEDGE-INTENSE, PERSONORIENTEDSERVICES – A STATE OF THE ART ANALYSIS (2011)ENGINEERING KNOWLEDGE-INTENSE…Customer integration in service development and innovation – methods and a new framework (2010)Customer integration in servi…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Designing services that deliver (1984)New Products: What Separates Winners from Losers? 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References

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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2012The Experience Economy1,886 cited
  • 2001Mass customization: Literature review and research directions1,311 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
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  • 1998New service development: a review of the literature and annotated bibliography736 cited
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  • 1989Success and Failure in New Industrial Services436 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development

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385 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • Cited by

    • 2016A framework for innovative service design25 cited
    • 2011ENGINEERING KNOWLEDGE-INTENSE, PERSONORIENTEDSERVICES – A STATE OF THE ART ANALYSIS16 cited
    • 2019Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality15 cited
    • 2010Customer integration in service development and innovation – methods and a new framework11 cited
    • 2012Service innovation research in China: past, present and future7 cited