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Evaluation of Perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Barnes and Vidgen Model
16 references·0 citing·46 second hop
Evaluation of Perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Barnes and Vidgen Model (2011)Evaluation of Perceived Quality of the We…The Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer's Online Buying Behavior (2006)The Impact of Perceived Chann…Métodos de pesquisa em administração (2003)Métodos de pesquisa em admini…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Service excellence in electronic channels (2002)Service excellence in electro…Internet-based e-banking and consumer attitudes: an empirical study (2002)Internet-based e-banking and …Service quality and e‐commerce: an exploratory analysis (2001)Service quality and e‐commerc…Consumer Behavior in Web-Based Commerce: An Empirical Study (2001)Consumer Behavior in Web-Base…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…On risk, convenience, and Internet shopping behavior (2000)On risk, convenience, and Int…E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Consumer trust in an Internet store (2000)Consumer trust in an Internet…Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the Implications of…Researching management accounting practice: The role of case study methods (1990)Researching management accoun…Services Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from 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Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)The impact of Web quality and playfulness on user acceptance of online retailing (2007)Impact of Technostress on End-User Satisfaction and Performance (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Understanding Organization-Customer Links in Service Settings (2005)Managing brands and customer engagement in online brand communities (2013)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)
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References

  • 2000E-commerce: the role of familiarity and trust3,438 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2000Consumer trust in an Internet store2,548 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
  • 2000On risk, convenience, and Internet shopping behavior1,089 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 2002Internet-based e-banking and consumer attitudes: an empirical study1,035 cited
  • 1990Researching management accounting practice: The role of case study methods862 cited
  • 2003Métodos de pesquisa em administração688 cited
  • 2006The Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer's Online Buying Behavior587 cited
  • 2001Consumer Behavior in Web-Based Commerce: An Empirical Study491 cited
  • 2001Service quality and e‐commerce: an exploratory analysis

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486 cited
  • 2002Service excellence in electronic channels475 cited
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