References

• 1937The Nature of the Firm23,826 cited
• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
• 1999Whence Consumer Loyalty?4,891 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
• 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
• 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
• 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations1,895 cited
• 1988Response Determinants in Satisfaction Judgments1,685 cited
• 1989A Critical review of consumer satisfaction