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Characteristics of product/service process and customer needs of geographical accessibility in electronic commerce
16 references·0 citing·43 second hop
Characteristics of product/service process and customer needs of geographical accessibility in electronic commerce (2003)Characteristics of product/service proces…E‐services: operating strategy—a case study and a method for analyzing operational benefits (2002)E‐services: operating strateg…Central place practice: shopping centre attractiveness measures, hinterland boundaries and the UK retail hierarchy (2002)Central place practice: shopp…Distance still matters. The hard reality of global expansion. (2001)Distance still matters. The h…Customer adoption of e‐service: an experimental study (2001)Customer adoption of e‐servic…The art and science of retail location decisions (2000)The art and science of retail…Factors influencing the types of products and services purchased over the Internet (2000)Factors influencing the types…Exploiting the virtual value chain (1999)Exploiting the virtual value …Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the Implications of…Constructing an Empirically Derived Measure for Customer Contact (1995)Constructing an Empirically D…A framework for strategic service management (1995)A framework for strategic ser…Towards a Classification of Service Processes (1992)Towards a Classification of S…A Taxonomy for Service Processes and its Implications for System Design (1990)A Taxonomy for Service Proces…Service Positioning through Structural Change (1987)Service Positioning through S…How can service businesses survive and prosper? (1986)How can service businesses su…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Where does the customer fit in a service operation? (1979)Where does the customer fit i…Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Theory of Industrial Organization (1988)Stability in Competition (1990)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Impact of 3-D Advertising on Product Knowledge, Brand Attitude, and Purchase Intention: The Mediating Role of Presence (2002)Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods (2009)Helpfulness of Online Consumer Reviews: Readers' Objectives and Review Cues (2012)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)A resource‐based view of the firm (1984)An analysis of the e‐service literature: towards a research agenda (2006)Service Quality in Multichannel Services Employing Virtual Channels (2006)An Empirically Derived Framework of Global Supply Resiliency (2011)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)A critical assessment of potential measurement biases in the technology acceptance model: three experiments (1996)Consumer trust in e-commerce in the United States, Singapore and China (2005)The role of social presence in establishing loyalty in e-Service environments (2006)Trust and risk in e-government adoption (2008)Diffusion of Innovations 1 (2019)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)Quality and effectiveness in Web-based customer support systems (2002)New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)Service Businesses and Productivity* (2004)The validity of the SERVQUAL and SERVPERF scales (2007)Performance effects of IT capability, service process innovation, and the mediating role of customer service (2011)A perspective on regional and global strategies of multinational enterprises (2004)Transforming disadvantages into advantages: developing-country MNEs in the least developed countries (2008)An institutional approach to cross-national distance (2010)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Value creation in E‐business (2001)
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References

  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2001Distance still matters. The hard reality of global expansion.1,624 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
  • 1999Exploiting the virtual value chain1,059 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 2001Customer adoption of e‐service: an experimental study554 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 2002E‐services: operating strategy—a case study and a method for analyzing operational benefits341 cited
  • 2000Factors influencing the types of products and services purchased over the Internet279 cited
  • 1995A framework for strategic service management266 cited
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  • 1990A Taxonomy for Service Processes and its Implications for System Design217 cited
  • 2000The art and science of retail location decisions202 cited

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2002
Central place practice: shopping centre attractiveness measures, hinterland boundaries and the UK retail hierarchy
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