References

• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
• 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
• 2008An analytical Kano model for customer need analysis428 cited
• 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
• 2006Virtual product experience and customer participation—A chance for customer-centred, really new products370 cited
• 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
• 2008Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design306 cited
• 2005The refined Kano's model and its application302 cited
• 2007Integrating the Kano Model and QFD for Designing New Products249 cited
• 2008INTEGRATING THE KANO MODEL INTO A ROBUST DESIGN APPROACH TO ENHANCE CUSTOMER SATISFACTION WITH PRODUCT DESIGN202 cited
• 2008A new fuzzy concept approach for Kano’s model170 cited
• 2008Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system160 cited
• 2004Enhancing Discrete Choice Demand Modeling for Decision-Based Design