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FİNANSAL PERFORMANSIN YÜKSELTİLMESİNDE İKİ BELİRLEYİCİ FAKTÖR: MÜŞTERİ MEMNUNİYETİ VE ÇALIŞAN TATMİNİ: MALATYA'DA FAALİYET GÖSTEREN SÜPERMARKETLERDE BİR UYGULAMA
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FİNANSAL PERFORMANSIN YÜKSELTİLMESİNDE İKİ BELİRLEYİCİ FAKTÖR: MÜŞTERİ MEMNUNİYETİ VE ÇALIŞAN TATMİNİ: MALATYA'DA FAALİYET GÖSTEREN SÜPERMARKETLERDE BİR UYGULAMA (2013)FİNANSAL PERFORMANSIN YÜKSELTİLMESİNDE İK…Cost Accounting: A Managerial Emphasis, (2010)Cost Accounting: A Managerial…Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention (2009)Individual employment charact…The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)The impact of employee satisf…Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Employee satisfaction, custom…Measuring Customer Relationships: The Case of the Retail Banking Industry (2005)Measuring Customer Relationsh…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…An empirical assessment of the financial performance of Malcolm Baldrige Award winners (2004)An empirical assessment of th…Managing An Organizational Learning System By Aligning Stocks and Flows (2002)Managing An Organizational Le…Investigating the relationship between employee satisfaction and guest satisfaction (2000)Investigating the relationshi…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…A Longitudinal Analysis of Satisfaction and Profitability (2000)A Longitudinal Analysis of Sa…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…The Balanced Scorecard: Translating Strategy Into Action (1997)The Balanced Scorecard: Trans…An empirical assessment of the influence of quality dimensions on organizational performance (1996)An empirical assessment of th…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The Effect of Service Orientation on Financial Performance: The Mediating Role of Job Satisfaction and Customer Satisfaction (2013)The Effect of Service Orienta…Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Strategic Management and Marketing in the Service Sector (1984)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis (2004)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Testing Structural Equation Models. (1994)High-performance work practices and hotel employee performance: The mediation of work engagement (2012)The business value of online consumer reviews and management response to hotel performance (2014)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Intraclass correlations: Uses in assessing rater reliability. (1979)SATISFACTION, CITIZENSHIP BEHAVIORS, AND PERFORMANCE IN WORK UNITS: A META-ANALYSIS OF COLLECTIVE CONSTRUCT RELATIONS (2010)Determinants of organizational performance: a proposed framework (2016)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Possessions and the Extended Self (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Intellectual capital and business performance in Malaysian industries (2000)Assessing knowledge assets: a review of the models used to measure intellectual capital (2001)Innovation, organizational learning, and performance (2010)The contingency theory of management accounting: achievement and prognosis (1980)Performance Measure Congruity and Diversity in Multi-Task Principal/Agent Relations. (1994)Are Selling, General, and Administrative Costs “Sticky”? (2003)
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References

  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
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  • 2010Cost Accounting: A Managerial Emphasis,2,496 cited
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  • 2002Managing An Organizational Learning System By Aligning Stocks and Flows1,269 cited
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  • 2009Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention168 cited
  • 2000Investigating the relationship between employee satisfaction and guest satisfaction146 cited
  • 2005Measuring Customer Relationships: The Case of the Retail Banking Industry

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143 cited
  • 1996An empirical assessment of the influence of quality dimensions on organizational performance99 cited
  • 2004An empirical assessment of the financial performance of Malcolm Baldrige Award winners72 cited
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    • 2013The Effect of Service Orientation on Financial Performance: The Mediating Role of Job Satisfaction and Customer Satisfaction45 cited