SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
How in-store educational and entertaining events influence shopper satisfaction
16 references·10 citing·37 second hop
How in-store educational and entertaining events influence shopper satisfaction (2014)How in-store educational and entertaining…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…An approach to environmental psychology (1974)An approach to environmental …Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…Analyzing the role of customers’ experiences and emotional responses in shaping Generation Z’s impulse buying behavior on Shopee video platform (2025)Analyzing the role of custome…Analyzing visual behavior of consumers in a virtual reality fashion store using eye tracking (2023)Analyzing visual behavior of …The effect of touch simulation in virtual reality shopping (2022)The effect of touch simulatio…Online or Offline? How Smog Pollution Affects Customer Channel Choice for Purchasing Fresh Food (2021)Online or Offline? How Smog P…Using in-store customer education to act upon the negative effects of impulsiveness in relation to unhealthy food consumption (2020)Using in-store customer educa…Attractive and facilitating store atmospheric stimuli (2020)Attractive and facilitating s…Technology acceptance perception for promotion of sustainable consumption (2017)Technology acceptance percept…Understanding how consumer education impacts shoppers over time: A longitudinal field study of unit price usage (2016)Understanding how consumer ed…Touch forbidden, consumption allowed: Counter-intuitive effects of touch restrictions on customers’ purchase behavior (2016)Touch forbidden, consumption …Behavioral Issues in B2C E-commerce (2015)Behavioral Issues in B2C E-co…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 1993Customer satisfaction, customer retention, and market share

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,151 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • Cited by

    • 2020Attractive and facilitating store atmospheric stimuli29 cited
    • 2015Behavioral Issues in B2C E-commerce26 cited
    • 2023Analyzing visual behavior of consumers in a virtual reality fashion store using eye tracking25 cited
    • 2020Using in-store customer education to act upon the negative effects of impulsiveness in relation to unhealthy food consumption25 cited
    • 2016Touch forbidden, consumption allowed: Counter-intuitive effects of touch restrictions on customers’ purchase behavior16 cited
    • 2016Understanding how consumer education impacts shoppers over time: A longitudinal field study of unit price usage16 cited
    • 2022The effect of touch simulation in virtual reality shopping15 cited
    • 2025Analyzing the role of customers’ experiences and emotional responses in shaping Generation Z’s impulse buying behavior on Shopee video platform13 cited
    • 2021Online or Offline? How Smog Pollution Affects Customer Channel Choice for Purchasing Fresh Food13 cited
    • 2017Technology acceptance perception for promotion of sustainable consumption11 cited