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Valuation and management of money-back guarantee options
16 references·16 citing·40 second hopsampled
Valuation and management of money-back guarantee options (2002)Valuation and management of money-back gu…When Do Price Promotions Affect Pretrial Brand Evaluations? (1999)When Do Price Promotions Affe…Consumer Acceptance of the Internet as a Channel of Distribution (1999)Consumer Acceptance of the In…A Generalized Utility Model of Disappointment and Regret Effects on Post-Choice Valuation (1997)A Generalized Utility Model o…Valuing lease contracts A real-options approach (1995)Valuing lease contracts A rea…Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs (1995)Signaling Quality with a Mone…Money back guarantees in retailing: matching products to consumer tastes (1995)Money back guarantees in reta…Signaling Quality by Selling Through a Reputable Retailer: An Example of Renting the Reputation of Another Agent (1994)Signaling Quality by Selling …Investment Under Uncertainty. (1994)Investment Under Uncertainty.Investment under Uncertainty (1994)Investment under UncertaintyA Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality? (1993)A Consumer-Side Experimental …The theory of industrial organization (1990)The theory of industrial orga…The Theory of Industrial Organization (1988)The Theory of Industrial Orga…Perceived risk and risk relievers: An empirical investigation (1983)Perceived risk and risk relie…Attitude-Behavior Consistency: The Impact of Product Trial versus Advertising (1983)Attitude-Behavior Consistency…Consumer and Industrial Buying Behavior (1978)Consumer and Industrial Buyin…Consumer Rankings of Risk Reduction Methods (1971)Consumer Rankings of Risk Red…Understanding product returns: A systematic literature review using machine learning and bibliometric analysis (2021)Understanding product returns…Return Window Decision in A Distribution Channel (2020)Return Window Decision in A D…Optimal decisions on prices, order quantities, and returns policies in a supply chain with two-period selling (2020)Optimal decisions on prices, …Where Should I Focus My Return Reduction Efforts? Empirical Guidance for Retailers (2018)Where Should I Focus My Retur…Managing Opportunistic Consumer Returns in Retail Operations (2018)Managing Opportunistic Consum…Dynamic Pricing of Limited Inventories with Product Returns (2018)Dynamic Pricing of Limited In…Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories (2017)Increasing customer purchase …Shopping plans, buying motivations, and return policies: impacts on product returns and purchase likelihoods (2015)Shopping plans, buying motiva…Optimal Sales Contracts with Withdrawal Rights (2015)Optimal Sales Contracts with …Canʼt Get No Satisfaction? Will Pay for Performance Help? (2010)Canʼt Get No Satisfaction? Wi…Adoption Versus Adaptation, with Emphasis on Climate Change (2010)Adoption Versus Adaptation, w…Scientific method and retailing research: A retrospective (2008)Scientific method and retaili…Bridging the B2C and B2B Research Divide: The Domain of Retailing Literature (2008)Bridging the B2C and B2B Rese…“Surprise Gift” Purchases: Customer Insights from the Small Electrical Appliances Market (2008)“Surprise Gift” Purchases: Cu…Offering low price guarantees to improve customer retention (2006)Offering low price guarantees…Willingness to Pay, Compensating Variation, and the Cost of Commitment (2004)Willingness to Pay, Compensat…Statistical principles in experimental design. (1962)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Signaling Unobservable Product Quality through a Brand Ally (1999)Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Does Corporate Social Responsibility Influence Firm Performance of Indian Companies? (2010)Advertising as Information (1974)Price and Advertising Signals of Product Quality (1986)The Voice of the Customer (1993)Marketing Models of Service and Relationships (2006)Promotional Chat on the Internet (2006)Firm Strategies in the “Mid Tail” of Platform-Based Retailing (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions (1999)Should We Delight the Customer? (2000)Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision (2002)The Impact of Television Advertising: Learning Without Involvement (1965)The Theory of Buyer Behavior (1971)The Nature and Determinants of Customer Expectations of Service (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Model of the Antecedents of Perceived Ease of Use: Development and Test (1996)Mind, Self, and Society (2015)A Model of Growth Through Creative Destruction (1992)General purpose technologies ‘Engines of growth’? (1995)International Norm Dynamics and Political Change (1998)Quality and Competition (1998)Firms and Labor Market Inequality: Evidence and Some Theory (2017)Fostering Parasocial Relationships with Celebrities on Social Media: Implications for Celebrity Endorsement (2017)The Stochastic Behavior of Commodity Prices: Implications for Valuation and Hedging (1997)The Value Premium (2005)Policy Uncertainty and Corporate Investment (2015)Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)Consumer patronage and risk perceptions in Internet shopping (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Capital markets research in accounting (2001)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1994Investment Under Uncertainty.9,497 cited
  • 1994Investment under Uncertainty9,016 cited
  • 1988The Theory of Industrial Organization8,578 cited
  • 1971Consumer Rankings of Risk Reduction Methods1,407 cited
  • 1993A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?1,017 cited
  • 1990The theory of industrial organization997 cited
  • 1978Consumer and Industrial Buying Behavior607 cited
  • 1983Attitude-Behavior Consistency: The Impact of Product Trial versus Advertising563 cited
  • 1995Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs442 cited
  • 1997A Generalized Utility Model of Disappointment and Regret Effects on Post-Choice Valuation411 cited
  • 1995Money back guarantees in retailing: matching products to consumer tastes368 cited
  • 1999Consumer Acceptance of the Internet as a Channel of Distribution316 cited
  • 1999When Do Price Promotions Affect Pretrial Brand Evaluations?292 cited
  • 1995Valuing lease contracts A real-options approach276 cited
  • 1983Perceived risk and risk relievers: An empirical investigation235 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1994Signaling Quality by Selling Through a Reputable Retailer: An Example of Renting the Reputation of Another Agent233 cited
  • Cited by

    • 2010Adoption Versus Adaptation, with Emphasis on Climate Change185 cited
    • 2010Canʼt Get No Satisfaction? Will Pay for Performance Help?124 cited
    • 2004Willingness to Pay, Compensating Variation, and the Cost of Commitment108 cited
    • 2015Optimal Sales Contracts with Withdrawal Rights103 cited
    • 2008Scientific method and retailing research: A retrospective86 cited
    • 2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis84 cited
    • 2017Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories79 cited
    • 2018Managing Opportunistic Consumer Returns in Retail Operations71 cited
    • 2006Offering low price guarantees to improve customer retention63 cited
    • 2018Dynamic Pricing of Limited Inventories with Product Returns58 cited
    • 2018Where Should I Focus My Return Reduction Efforts? Empirical Guidance for Retailers56 cited
    • 2020Return Window Decision in A Distribution Channel53 cited
    • 2008Bridging the B2C and B2B Research Divide: The Domain of Retailing Literature48 cited
    • 2020Optimal decisions on prices, order quantities, and returns policies in a supply chain with two-period selling47 cited
    • 2008“Surprise Gift” Purchases: Customer Insights from the Small Electrical Appliances Market45 cited
    • 2015Shopping plans, buying motivations, and return policies: impacts on product returns and purchase likelihoods44 cited