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A database-centred approach to the development of new mobile service concepts
16 references·0 citing·57 second hop
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References

  • 2007Steps toward a science of service systems1,263 cited
  • 1986Towards a theory of innovation in services1,108 cited
  • 2005Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies858 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 2001Thirty Years of Conjoint Analysis: Reflections and Prospects766 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2000An integrated approach to innovative product development using Kano’s model and QFD281 cited
  • 2004A systematic approach for identifying technology opportunities: Keyword-based morphology analysis273 cited
  • 1973Estimating the Weights for Multiple Attributes in a Composite Criterion Using Pairwise Judgments234 cited
  • 1997Designing and implementing new services: The challenges of integrating service systems220 cited
  • 2005Dynamics of service attributes: a test of Kano's theory of attractive quality220 cited
  • 2002The asymmetrical and non-linear effects of store quality attributes on customer satisfaction172 cited
  • 2007Development of New Technology Forecasting Algorithm: Hybrid Approach for Morphology Analysis and Conjoint Analysis of Patent Information156 cited
  • 1998A structured product development perspective for service operations

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131 cited
  • 2006Services Science: A New Field for Today's Economy110 cited
  • 2009Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service77 cited
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