References

• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
• 2002Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences6,899 cited
• 1994Organizational Images and Member Identification4,912 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
• 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
• 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
• 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
• 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
• 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
• 2002Understanding Relationship Marketing Outcomes2,299 cited
• 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.