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Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market
16 references·16 citing·44 second hopsampled
Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market (2009)Drivers of Customers’ Adoption and Adopti…A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Valuing Customers (2004)Valuing CustomersWhen Does Commitment Lead to Loyalty? (2003)When Does Commitment Lead to …Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)A model of consumer perceptio…Do Customer Loyalty Programs Really Work (1997)Do Customer Loyalty Programs …The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions (1995)Decomposition and crossover e…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Sociological Methodology 1980. (1981)Sociological Methodology 1980.Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…COVID-19: fear appeal favoring purchase behavior towards personal protective equipment (2020)COVID-19: fear appeal favorin…An emerging theory of loyalty program dynamics (2020)An emerging theory of loyalty…When do loyalty programs work? The moderating role of design, retailer-strategy, and country characteristics (2019)When do loyalty programs work…Innovation diffusion theory and customers’ behavioral intention for Islamic credit card (2019)Innovation diffusion theory a…Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions? (2017)Permission Marketing and Priv…Loyalty card adoption in SME retailers: the impact upon marketing management (2015)Loyalty card adoption in SME …Examining retail customer experience and the moderation effect of loyalty programmes (2014)Examining retail customer exp…The effects of purchase orientations on perceived loyalty programmes' benefits and loyalty (2013)The effects of purchase orien…Perceived Benefits of Retail Loyalty Programs: Their Effects on Program Loyalty and Customer Loyalty (2013)Perceived Benefits of Retail …L’expérience du consommateur dans le commerce de détail. Une revue de littérature (2013)L’expérience du consommateur …Consumption experience in retail environments: A literature review (2013)Consumption experience in ret…Customer loyalty marketing research: A comparative approach between hospitality and business journals (2012)Customer loyalty marketing re…Commitment in Marketing Channels: Mitigator or Aggravator of the Effects of Destructive Acts? (2011)Commitment in Marketing Chann…Why customers won't relate: Obstacles to relationship marketing engagement (2010)Why customers won't relate: O…Do vendors benefit from promotions in a multi-vendor loyalty program? (2010)Do vendors benefit from promo…Comprehension of relationship quality in the retail environment (2010)Comprehension of relationship…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Self-efficacy: Toward a unifying theory of behavioral change. 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(1988)The Behavioral Consequences of Service Quality (1996)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)On the Evaluation of Structural Equation Models (1988)The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown? (2012)Toward a theory of customer engagement marketing (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)An Updated and Streamlined Technology Readiness Index (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1995Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions1,570 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 1997Do Customer Loyalty Programs Really Work1,043 cited
  • 1981Sociological Methodology 1980.894 cited
  • 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer

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880 cited
  • 2003When Does Commitment Lead to Loyalty?870 cited
  • 2004Valuing Customers848 cited
  • Cited by

    • 2020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment324 cited
    • 2010Why customers won't relate: Obstacles to relationship marketing engagement180 cited
    • 2017Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?166 cited
    • 2012Customer loyalty marketing research: A comparative approach between hospitality and business journals159 cited
    • 2020An emerging theory of loyalty program dynamics131 cited
    • 2013L’expérience du consommateur dans le commerce de détail. Une revue de littérature110 cited
    • 2010Comprehension of relationship quality in the retail environment104 cited
    • 2014Examining retail customer experience and the moderation effect of loyalty programmes79 cited
    • 2019When do loyalty programs work? The moderating role of design, retailer-strategy, and country characteristics74 cited
    • 2013Consumption experience in retail environments: A literature review65 cited
    • 2019Innovation diffusion theory and customers’ behavioral intention for Islamic credit card58 cited
    • 2013The effects of purchase orientations on perceived loyalty programmes' benefits and loyalty57 cited
    • 2013Perceived Benefits of Retail Loyalty Programs: Their Effects on Program Loyalty and Customer Loyalty57 cited
    • 2011Commitment in Marketing Channels: Mitigator or Aggravator of the Effects of Destructive Acts?56 cited
    • 2010Do vendors benefit from promotions in a multi-vendor loyalty program?53 cited
    • 2015Loyalty card adoption in SME retailers: the impact upon marketing management53 cited