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Work stress and customer service delivery
16 references·0 citing·48 second hop
Work stress and customer service delivery (1999)Work stress and customer service deliveryStress: Appraisal and Coping (2013)Stress: Appraisal and CopingBehavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives (1994)Behavioral and Psychological …A Structural Model Depicting Salespeople's Job Stress (1994)A Structural Model Depicting …Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects (1993)Antecedents and Consequences …Service Provider Job Satisfaction and Customer (1992)Service Provider Job Satisfac…A Theory of Role Stress in Boundary Spanning Positions of Marketing Organizations (1992)A Theory of Role Stress in Bo…Causes, Coping and Consequences of Stress at WorkCauses, Coping and Consequences of Stress at Work, edited by CooperCary L. and PayneRoy. Chichester, England: Wiley, 1988, 418 pp., $57.95, cloth. (1989)Causes, Coping and Consequenc…A Model of Sales Supervisor Leadership Behavior and Retail Salespeople's Job-Related Outcomes (1986)A Model of Sales Supervisor L…Job satisfaction and job performance: A meta-analysis. (1985)Job satisfaction and job perf…Employee and customer perceptions of service in banks: Replication and extension. (1985)Employee and customer percept…Personal control and stress and coping processes: A theoretical analysis. (1984)Personal control and stress a…A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons (1984)A Role Stress Model of the Pe…Definition and conceptualization of stress in organizations (1980)Definition and conceptualizat…Usefulness of leadership behavior and social power variables in predicting job tension, performance, and turnover of nursing employees. (1978)Usefulness of leadership beha…Role conflict and ambiguity: A scale analysis (1977)Role conflict and ambiguity: …Employee attitudes and employee performance. 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References

  • 2013Stress: Appraisal and Coping27,826 cited
  • 1984Personal control and stress and coping processes: A theoretical analysis.2,788 cited
  • 1985Job satisfaction and job performance: A meta-analysis.1,476 cited
  • 1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
  • 1993Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects1,287 cited
  • 1955Employee attitudes and employee performance.989 cited
  • 1984A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons721 cited
  • 1994Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives608 cited
  • 1980Definition and conceptualization of stress in organizations574 cited
  • 1989Causes, Coping and Consequences of Stress at WorkCauses, Coping and Consequences of Stress at Work, edited by CooperCary L. and PayneRoy. Chichester, England: Wiley, 1988, 418 pp., $57.95, cloth.497 cited
  • 1977Role conflict and ambiguity: A scale analysis394 cited
  • 1992Service Provider Job Satisfaction and Customer228 cited
  • 1994A Structural Model Depicting Salespeople's Job Stress206 cited
  • 1992A Theory of Role Stress in Boundary Spanning Positions of Marketing Organizations181 cited

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  • 1986A Model of Sales Supervisor Leadership Behavior and Retail Salespeople's Job-Related Outcomes136 cited
  • 1978Usefulness of leadership behavior and social power variables in predicting job tension, performance, and turnover of nursing employees.94 cited
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