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The Object of Service Design
3 references·16 citing·47 second hop
The Object of Service Design (2011)The Object of Service DesignDesigning Product/Service Systems: A Methodological Exploration (2002)Designing Product/Service Sys…How to Design a Service (1982)How to Design a ServiceBreaking Free from Product Marketing (1977)Breaking Free from Product Ma…Enterprise Servitization: Practical Guidelines for Culture Transformation Management (2022)Enterprise Servitization: Pra…The role of meaning in service innovation: a conceptual exploration (2021)The role of meaning in servic…Conflict by design and why institutions matter in service design: A case of a German Creative Agency in China (2021)Conflict by design and why in…Brand experience manual: bridging the gap between brand strategy and customer experience (2020)Brand experience manual: brid…Towards a New Agenda for Service Design Research (2019)Towards a New Agenda for Serv…Advancing service design research with design science research (2019)Advancing service design rese…A systematic review of design for X techniques from 1980 to 2018: concepts, applications, and perspectives (2019)A systematic review of design…A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective (2018)A Human-Centred, Multidiscipl…Technology-driven evolution of design practices: envisioning the role of design in the digital era (2017)Technology-driven evolution o…Design, learning networks and service innovation (2017)Design, learning networks and…Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches (2017)Bringing Service Design to ma…A sociotechnical framework for the design of collaborative services (2017)A sociotechnical framework fo…Ways of Seeing the Design Material of Service (2016)Ways of Seeing the Design Mat…Effective product-service systems: A value-based framework (2016)Effective product-service sys…Service Design as an Approach to New Service Development: Reflections and Future Studies (2014)Service Design as an Approach…Representing Future Situations of Service : Prototyping in Service Design (2014)Representing Future Situation…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Creating Competitive Advantage from Services (2017)A Comparative Study on Conventional versus Immersive Service Prototyping (VR, AR, MR) (2018)Service design visualization tools for supporting servitization in a machine tool manufacturer (2018)COUNTERSPECULATION, AUCTIONS, AND COMPETITIVE SEALED TENDERS (1961)The Economics of Organization: The Transaction Cost Approach (1981)Servitization of business: Adding value by adding services (1988)Innovation practices of B2B manufacturers and service providers: Are they really different? (2018)Mitigating adverse customer behaviour for product-service system provision: An agency theory perspective (2018)Enlightening the dynamic capabilities of design thinking in fostering digital transformation (2021)Social Behavior as Exchange (1958)The Strength of Weak Ties (1973)Bowling Alone: America's Declining Social Capital (1995)The Evolution Path to Collaborative Networks 4.0 (2021)Drivers’ perceptions of the sharing economy for transport services (2022)Innovation on Mutual Cooperation Culture (Gotong Royong) Implementation for House Development (2023)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Constructing grounded theory (2014)Building Reflexivity Using Service Design Methods (2021)The typology of 60R circular economy principles and strategic orientation of their application in business (2023)Plans and Situated Actions: The Problem of Human-Machine Communication (1990)Communities of practice learning, meaning, and identity (1999)The Network Paradigm in Organizational Research: A Review and Typology (2003)COVID-19, emergency remote teaching evaluation: the case of Indonesia (2021)Emergency remote teaching evaluation of the higher education in Indonesia (2021)Innovative Work Behavior among Teachers in Malaysia: The Effects of Teamwork, Principal Support, and Humor (2021)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A Resource-Based Theory of Strategic Alliances (2000)Teaching by Principles: An Interactive Approach to Language Pedagogy (2001)A model integrating lean and green practices for viable, sustainable, and digital supply chain performance (2021)Design for circular disassembly: Evaluating the impacts of product end-of-life status on circularity through the parent-action-child model (2023)Design for circularity and durability: an integrated approach from DFX guidelines (2023)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)A Design Science Research Methodology for Information Systems Research (2007)Customer experience research: intellectual structure and future research opportunities (2021)Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance (2021)Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention (2022)Designing for Service as One Way of Designing Services (2011)Servitization and operations management: a service dominant-logic approach (2014)Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)
this work references cited by second hop

References

  • 1977Breaking Free from Product Marketing2,056 cited
  • 1982How to Design a Service1,077 cited
  • 2002Designing Product/Service Systems: A Methodological Exploration299 cited

Cited by

  • 2017Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches96 cited
  • 2016Effective product-service systems: A value-based framework86 cited
  • 2017Design, learning networks and service innovation78 cited
  • 2019Advancing service design research with design science research73 cited
  • 2019A systematic review of design for X techniques from 1980 to 2018: concepts, applications, and perspectives68 cited
  • 2014Representing Future Situations of Service : Prototyping in Service Design55 cited
  • 2017A sociotechnical framework for the design of collaborative services47 cited
  • 2017Technology-driven evolution of design practices: envisioning the role of design in the digital era45 cited
  • 2014Service Design as an Approach to New Service Development: Reflections and Future Studies45 cited
  • 2020Brand experience manual: bridging the gap between brand strategy and customer experience29 cited
  • 2021The role of meaning in service innovation: a conceptual exploration27 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2018
A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective
22 cited
  • 2016Ways of Seeing the Design Material of Service20 cited
  • 2021Conflict by design and why institutions matter in service design: A case of a German Creative Agency in China16 cited
  • 2022Enterprise Servitization: Practical Guidelines for Culture Transformation Management16 cited
  • 2019Towards a New Agenda for Service Design Research15 cited