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The relationship between employee satisfaction with organizational communication and customer orientation
16 references·0 citing·46 second hop
The relationship between employee satisfaction with organizational communication and customer orientation (2010)The relationship between employee satisfa…Social Identity and the Service-Profit Chain (2009)Social Identity and the Servi…Herzberg's Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism (2009)Herzberg's Two-Factor Theory …Interfirm Cooperation and Customer Orientation (2003)Interfirm Cooperation and Cus…Relationship marketing orientation: scale development and cross-cultural validation (2002)Relationship marketing orient…The Selling Orientation-Customer Orientation (S.O.C.O.) Scale: A Proposed Short Form (2001)The Selling Orientation-Custo…How critical is internal customer orientation to market orientation? (2001)How critical is internal cust…Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study (2000)Top management leadership, em…The Investigation of Personality Structure: Statistical Models (1997)The Investigation of Personal…An Examination of Organizational Communication as a Moderator of the Relationship Between Job Performance and Job Satisfaction (1997)An Examination of Organizatio…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …A Factor Analytic Study of Communication Satisfaction (1977)A Factor Analytic Study of Co…Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Social desirability bias: A neglected aspect of validity testing (2000)The C-OAR-SE procedure for scale development in marketing (2002)Customer-based corporate reputation of a service firm: scale development and validation (2007)Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)Intraclass correlations: Uses in assessing rater reliability. 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(1977)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)Innovativeness: Its antecedents and impact on business performance (2004)Responsive and Proactive Market Orientation and New‐Product Success* (2004)Effects of innovation types on firm performance (2011)
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References

  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,055 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 2009Social Identity and the Service-Profit Chain666 cited
  • 1977A Factor Analytic Study of Communication Satisfaction580 cited
  • 2000Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study473 cited
  • 2001How critical is internal customer orientation to market orientation?427 cited
  • 1997The Investigation of Personality Structure: Statistical Models400 cited
  • 2003Interfirm Cooperation and Customer Orientation307 cited
  • 2009Herzberg's Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism282 cited
  • 1997An Examination of Organizational Communication as a Moderator of the Relationship Between Job Performance and Job Satisfaction

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271 cited
  • 2002Relationship marketing orientation: scale development and cross-cultural validation267 cited
  • 2001The Selling Orientation-Customer Orientation (S.O.C.O.) Scale: A Proposed Short Form252 cited
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