SZodixStudyAcademic Library
DashboardShelvesOpen accessMy libraryInboxNotesWriteLearnAlerts
More
Ask your libraryNotificationsQuick citeReview
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty
16 references·16 citing·28 second hopsampled
Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty (2008)Using the extension of DEMATEL to integra…Decision Making in a Fuzzy Environment (2007)Decision Making in a Fuzzy En…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)Extensions of the TOPSIS for …The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Fuzzy sets (1965)Fuzzy setsIdentifying and ranking the critical success factors of fintech adoption: a fuzzy DEMATEL approach (2023)Identifying and ranking the c…Supplier selection in the oil & gas industry: A comprehensive approach for Multi-Criteria Decision Analysis (2021)Supplier selection in the oil…A multiple-criteria decision-making model for the selection of a hotel location (2019)A multiple-criteria decision-…Corporate sustainability performance improvement using an interrelationship hierarchical model approach (2018)Corporate sustainability perf…Application of online booking data to hotel revenue management (2018)Application of online booking…Empirical assessment of the causal relationships among lean criteria using DEMATEL method (2016)Empirical assessment of the c…Using a hybrid MCDM methodology to identify critical factors in new product development (2013)Using a hybrid MCDM methodolo…Strategic Analysis of Transit Service Quality Using Fuzzy AHP Methodology (2013)Strategic Analysis of Transit…Quality education service: put your feet in their shoes (2013)Quality education service: pu…Using hybrid MCDM to evaluate the service quality expectation in linguistic preference (2011)Using hybrid MCDM to evaluate…Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making (2011)Finding critical criteria of …Evaluation criteria for blog design and analysis of causal relationships using factor analysis and DEMATEL (2011)Evaluation criteria for blog …Evaluating the customer perceptions on in-flight service quality (2011)Evaluating the customer perce…Developing an integrated model for the selection of strategic alliance partners in the airline industry (2011)Developing an integrated mode…A hybrid model for selection of an outsourcing provider (2011)A hybrid model for selection …Evaluating vehicle telematics system by using a novel MCDM techniques with dependence and feedback (2010)Evaluating vehicle telematics…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Fuzzy sets (1996)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)A state-of the-art survey of TOPSIS applications (2012)Extension of TOPSIS to Multiple Criteria Decision Making with Pythagorean Fuzzy Sets (2014)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Measuring Service Quality: A Reexamination and Extension (1992)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1965Fuzzy sets67,827 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2007Decision Making in a Fuzzy Environment5,320 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2000Extensions of the TOPSIS for group decision-making under fuzzy environment3,854 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • Cited by

    • 2010Evaluating vehicle telematics system by using a novel MCDM techniques with dependence and feedback97 cited
    • 2011A hybrid model for selection of an outsourcing provider78 cited
    • 2021Supplier selection in the oil & gas industry: A comprehensive approach for Multi-Criteria Decision Analysis70 cited
    • 2011Developing an integrated model for the selection of strategic alliance partners in the airline industry68 cited
    • 2011Using hybrid MCDM to evaluate the service quality expectation in linguistic preference65 cited
    • 2011Evaluating the customer perceptions on in-flight service quality63 cited
    • 2011Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making62 cited
    • 2019A multiple-criteria decision-making model for the selection of a hotel location60 cited
    • 2011Evaluation criteria for blog design and analysis of causal relationships using factor analysis and DEMATEL57 cited
    • 2016Empirical assessment of the causal relationships among lean criteria using DEMATEL method53 cited
    • 2013Using a hybrid MCDM methodology to identify critical factors in new product development51 cited
    • 2018Corporate sustainability performance improvement using an interrelationship hierarchical model approach41 cited
    • 2018Application of online booking data to hotel revenue management32 cited
    • 2013Quality education service: put your feet in their shoes25 cited
    • 2023Identifying and ranking the critical success factors of fintech adoption: a fuzzy DEMATEL approach24 cited
    • 2013Strategic Analysis of Transit Service Quality Using Fuzzy AHP Methodology20 cited