Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

16 references·16 citing·30 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
2019Diffusion of Innovations 137,320 cited
1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts4,751 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
1999

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Building consumer trust online

2,131 cited

1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited

2006Consumer Trust in an Internet Store: A Cross-Cultural Validation1,876 cited

Cited by

2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process522 cited
2010An assessment of customers’ e-service quality perception, satisfaction and intention487 cited
2006Service Quality in Multichannel Services Employing Virtual Channels443 cited
2006Online service attributes available on apparel retail web sites: an E‐S‐QUAL approach354 cited
2018Technology at the dinner table: Ordering food online through mobile apps347 cited
2006The role of technology readiness in customers' perception and adoption of self‐service technologies341 cited
2011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale331 cited
2008Cross‐cultural examination of the relationships among firm reputation, e‐satisfaction, e‐trust, and e‐loyalty320 cited
2008Consequences of Forcing Consumers to Use Technology-Based Self-Service319 cited
2011Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions318 cited
2010Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship302 cited
2005A Consumer Perspective of E-Service Quality287 cited
2007The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process282 cited
2016Determinants of perceived usefulness of e-learning systems282 cited
2010Consumer Behavior in a Multichannel, Multimedia Retailing Environment273 cited
2021The effect of online restaurant menus on consumers’ purchase intentions during the COVID-19 pandemic269 cited