References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1974Atmospherics as a Marketing Tool2,541 cited
• 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
• 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
• 2012Quality function deployment1,105 cited
• 2002Managing the Total Customer Experience1,061 cited
• 2003Social-Servicescape Conceptual Model576 cited
• 2005The impact of servicescape on quality perception452 cited
• 2012Servicescape elements, customer predispositions and service experience: The case of theme park visitors374 cited
• 2008Servicescape and loyalty intentions: an empirical investigation360 cited
• 1992The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting359 cited
• 1987The Services challenge : integrating for competitive advantage