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Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction
16 references·16 citing·35 second hopsampled
Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction (2000)Market-driven product and service design:…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Voice of the Customer (1993)The Voice of the CustomerThe Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…The House of Quality (1988)The House of QualityConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based…A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based…Design and marketing of new products (1980)Design and marketing of new p…A New Approach to Consumer Theory (1976)A New Approach to Consumer Th…The nature of human values (1973)The nature of human valuesBeliefs, Attitudes and Values: A Theory of Organization and Change (1972)Beliefs, Attitudes and Values…A New Approach to Consumer Theory (1966)A New Approach to Consumer Th…What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia (2019)What drives experiential loya…THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATION (2015)THE INTERNATIONAL JOURNAL OF …PSS solution evaluation considering sustainability under hybrid uncertain environments (2015)PSS solution evaluation consi…A multi-phased QFD based optimization approach to sustainable service design (2015)A multi-phased QFD based opti…Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran) (2014)Service Quality, Relationship…Towards a holistic approach to the travel experience: A qualitative study of bus transportation (2013)Towards a holistic approach t…Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design (2013)Development of an extended Ka…The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan (2012)The link between customer sat…Motivating medical information system performance by system quality, service quality, and job satisfaction for evidence-based practice (2012)Motivating medical informatio…An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)An evolutionary framework for…A dynamic decision support system to predict the value of customer for new product development (2011)A dynamic decision support sy…The decision support framework for developing Ecodesign at conceptual phase based upon ISO/TR 14062 (2010)The decision support framewor…Refining Kano's ‘quality attributes–satisfaction’ model: A moderated regression approach (2010)Refining Kano's ‘quality attr…Embracing sustainability (2010)Embracing sustainabilitySpecific customer knowledge and operational performance in apparel manufacturing (2008)Specific customer knowledge a…Quality function deployment: a comprehensive literature review (2008)Quality function deployment: …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Information and Consumer Behavior (1970)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Elimination by aspects: A theory of choice. (1972)Situational Variables and Consumer Behavior (1975)Cognition and Categorization (1979)An Exploration of High-Risk Leisure Consumption Through Skydiving (1993)A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing? (2009)A model of perceived image, memorable tourism experiences and revisit intention (2017)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)MONOPOLISTIC COMPETITION AND OPTIMUM PRODUCT DIVERSITY (1975)Investor Sentiment and the Cross‐Section of Stock Returns (2006)1. On the Concept of Health Capital and the Demand for Health (2017)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Framing Processes and Social Movements: An Overview and Assessment (2000)Hedonic housing prices and the demand for clean air (1978)Conducting Discrete Choice Experiments to Inform Healthcare Decision Making (2008)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1973The nature of human values10,141 cited
  • 1966A New Approach to Consumer Theory8,466 cited
  • 1976A New Approach to Consumer Theory6,913 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1988The House of Quality2,266 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
  • 1993The Voice of the Customer1,969 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,459 cited
  • 1972Beliefs, Attitudes and Values: A Theory of Organization and Change1,386 cited

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1980
Design and marketing of new products
1,131 cited

Cited by

  • 2011A dynamic decision support system to predict the value of customer for new product development120 cited
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  • 2010Refining Kano's ‘quality attributes–satisfaction’ model: A moderated regression approach107 cited
  • 2011An evolutionary framework for service innovation: Insights of complexity theory for service science92 cited
  • 2010Embracing sustainability85 cited
  • 2013Towards a holistic approach to the travel experience: A qualitative study of bus transportation82 cited
  • 2013Development of an extended Kansei engineering method to incorporate experience requirements in product–service system design77 cited
  • 2015THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATION75 cited
  • 2019What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia73 cited
  • 2010The decision support framework for developing Ecodesign at conceptual phase based upon ISO/TR 1406273 cited
  • 2012The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan69 cited
  • 2015PSS solution evaluation considering sustainability under hybrid uncertain environments65 cited
  • 2008Quality function deployment: a comprehensive literature review53 cited
  • 2012Motivating medical information system performance by system quality, service quality, and job satisfaction for evidence-based practice52 cited
  • 2008Specific customer knowledge and operational performance in apparel manufacturing52 cited
  • 2014Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran)52 cited