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Service development in traditional product manufacturing companies
16 references·16 citing·38 second hopsampled
Service development in traditional product manufacturing companies (2008)Service development in traditional produc…Building theories from case study research (2009)Building theories from case s…Case Study Research (2004)Case Study ResearchManaging the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…New Product Portfolio Management: Practices and Performance (1999)New Product Portfolio Managem…Managing Innovation: Integrating Technological, Market and Organizational Change (1997)Managing Innovation: Integrat…Key Concepts for New Service Development (1996)Key Concepts for New Service …Capturing the value of supplementary services (1995)Capturing the value of supple…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…Central Problems in the Management of Innovation (1986)Central Problems in the Manag…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Of strategies, deliberate and emergent (1985)Of strategies, deliberate and…Designing services that deliver (1984)Designing services that deliv…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A resource‐based view of the firm (1984)A resource‐based view of the …The validity and reliability of case study research: a systematic review and framework (2025)The validity and reliability …Servitization maturity model: developing distinctive capabilities for successful servitization in manufacturing companies (2022)Servitization maturity model:…Determining the effects of lean production and servitization of manufacturing on sustainable performance (2020)Determining the effects of le…Investigating a revised service transition concept (2018)Investigating a revised servi…Can machine learning techniques predict customer dissatisfaction? A feasibility study for the automotive industry (2016)Can machine learning techniqu…Vom Produkthersteller zum Serviceanbieter — Geschäftsmodelle der Servicetransformation (2015)Vom Produkthersteller zum Ser…Vom Produkthersteller zum Serviceanbieter – Geschäftsmodelle der Servicetransformation (2015)Vom Produkthersteller zum Ser…Structured requirements elicitation for product-service system (2015)Structured requirements elici…Organizational empowerment and service strategy in manufacturing (2014)Organizational empowerment an…Devising hybrid solutions: an exploratory framework (2014)Devising hybrid solutions: an…A Study of Key Success Factors of Service Enterprises in China (2014)A Study of Key Success Factor…A representation scheme for digital product service system definitions (2014)A representation scheme for d…Uncovering benefits and risks of integrated product service offerings — Using a case of technology encapsulation (2013)Uncovering benefits and risks…Incorporating human resource management initiatives into customer services: Empirical evidence from Chinese manufacturing firms (2013)Incorporating human resource …Towards service‐oriented organisational culture in manufacturing companies (2012)Towards service‐oriented orga…Moving from product‐based to service‐based business strategies (2010)Moving from product‐based to …Organizational Strategy, Structure, and Process (1978)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Contemporary Strategy Analysis (1998)The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)Judgment under Uncertainty: Heuristics and Biases (1975)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)Core capabilities and core rigidities: A paradox in managing new product development (1992)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)KNOWLEDGE TRANSFER IN INTRAORGANIZATIONAL NETWORKS: EFFECTS OF NETWORK POSITION AND ABSORPTIVE CAPACITY ON BUSINESS UNIT INNOVATION AND PERFORMANCE. (2001)Diffusion of Innovations 1 (2019)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)DEVELOPING INNOVATION CAPABILITY IN ORGANISATIONS: A DYNAMIC CAPABILITIES APPROACH (2001)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Mission-oriented innovation policies: challenges and opportunities (2018)Competing paradigms in qualitative research. (1994)Qualitative Content Analysis (2008)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 2004Case Study Research15,455 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2009Building theories from case study research11,299 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1985Of strategies, deliberate and emergent4,634 cited
  • 1997Managing Innovation: Integrating Technological, Market and Organizational Change4,211 cited
  • 1986Central Problems in the Management of Innovation3,748 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1984Designing services that deliver1,272 cited
  • 1999New Product Portfolio Management: Practices and Performance832 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1995Capturing the value of supplementary services

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Cited by

  • 2020Determining the effects of lean production and servitization of manufacturing on sustainable performance98 cited
  • 2010Moving from product‐based to service‐based business strategies53 cited
  • 2013Uncovering benefits and risks of integrated product service offerings — Using a case of technology encapsulation52 cited
  • 2014A Study of Key Success Factors of Service Enterprises in China52 cited
  • 2014A representation scheme for digital product service system definitions44 cited
  • 2014Devising hybrid solutions: an exploratory framework37 cited
  • 2022Servitization maturity model: developing distinctive capabilities for successful servitization in manufacturing companies36 cited
  • 2015Structured requirements elicitation for product-service system31 cited
  • 2013Incorporating human resource management initiatives into customer services: Empirical evidence from Chinese manufacturing firms26 cited
  • 2015Vom Produkthersteller zum Serviceanbieter — Geschäftsmodelle der Servicetransformation25 cited
  • 2012Towards service‐oriented organisational culture in manufacturing companies24 cited
  • 2016Can machine learning techniques predict customer dissatisfaction? A feasibility study for the automotive industry16 cited
  • 2014Organizational empowerment and service strategy in manufacturing15 cited
  • 2015Vom Produkthersteller zum Serviceanbieter – Geschäftsmodelle der Servicetransformation14 cited
  • 2018Investigating a revised service transition concept11 cited
  • 2025The validity and reliability of case study research: a systematic review and framework8 cited