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Towards Smart Service Networks: An Interdisciplinary Service Assessment Metrics
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Towards Smart Service Networks: An Interdisciplinary Service Assessment Metrics (2012)Towards Smart Service Networks: An Interd…The Relationship of ‘Systems Thinking’ to Action Research (2010)The Relationship of ‘Systems …Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…An Interdisciplinary Perspective on IT Services Management and Service Science (2010)An Interdisciplinary Perspect…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…What is strategic management, really? Inductive derivation of a consensus definition of the field (2007)What is strategic management,…Steps toward a science of service systems (2007)Steps toward a science of ser…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Assessing Business-IT Alignment Maturity (2001)Assessing Business-IT Alignme…A Taxonomy of Business Process Modeling and Information Systems Modeling Techniques (2001)A Taxonomy of Business Proces…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…Assessing Business-IT Alignment Maturity (2000)Assessing Business-IT Alignme…Strategic alignment: Leveraging information technology for transforming organizations (1999)Strategic alignment: Leveragi…Business Networks and Cooperation in International Business Relationships (1996)Business Networks and Coopera…Strategic alignment: Leveraging information technology for transforming organizations (1993)Strategic alignment: Leveragi…Technology in Services (1987)Technology in ServicesA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Information Systems Management Issues for the 1990s (1991)IT Governance and Its Mechanisms (2004)An Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment (2009)Structures, Processes and Relational Mechanisms for IT Governance (2011)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The Measurement of Observer Agreement for Categorical Data (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Firm Resources and Sustained Competitive Advantage (1991)The Business Model in Practice and its Implications for Entrepreneurship Research (2009)Behavioral strategy (2011)Strategy-as-Practice: Taking Social Practices Seriously (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Chief executives define their own data needs. (1979)Measurement of Business Performance in Strategy Research: A Comparison of Approaches (1986)A framework for information systems architecture (1987)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)Design science in information systems research (2004)Digital Business Strategy: Toward a Next Generation of Insights (2013)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)On value and value co-creation: A service systems and service logic perspective (2008)Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View (2012)Sharing Economy (2016)Value co-creation and co-destruction in the Airbnb sharing economy (2017)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)The Critical Incident Technique in Service Research (2004)System Dynamics: Systems Thinking and Modeling for a Complex World (2002)Promoting novelty, rigor, and style in energy social science: Towards codes of practice for appropriate methods and research design (2018)Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)Design Science in Information Systems Research1 (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,353 cited
  • 1999Strategic alignment: Leveraging information technology for transforming organizations3,496 cited
  • 1993Strategic alignment: Leveraging information technology for transforming organizations2,045 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2007What is strategic management, really? Inductive derivation of a consensus definition of the field836 cited
  • 2001Assessing Business-IT Alignment Maturity780 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
  • 1996Business Networks and Cooperation in International Business Relationships486 cited
  • 2010The Relationship of ‘Systems Thinking’ to Action Research387 cited
  • 2000Assessing Business-IT Alignment Maturity366 cited
  • 2001A Taxonomy of Business Process Modeling and Information Systems Modeling Techniques328 cited
  • 2010

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An Interdisciplinary Perspective on IT Services Management and Service Science
251 cited
  • 1987Technology in Services223 cited
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