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The Dark Side of Providing Industrial Product-service Systems – Perceived Risk as a key Challenge from a Customer-centric Point of View
16 references·2 citing·37 second hop
The Dark Side of Providing Industrial Product-service Systems – Perceived Risk as a key Challenge from a Customer-centric Point of View (2014)The Dark Side of Providing Industrial Pro…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…The servitization of manufacturing (2009)The servitization of manufact…Resistance to change: Developing an individual differences measure. (2003)Resistance to change: Develop…Managing the transition from products to services (2003)Managing the transition from …The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vendor Relationships (1990)Performance Outcomes of Purch…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Free Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Information and Consumer Behavior (1970)Information and Consumer Beha…Understanding the transformation from products to services – a literature reviewand research agenda (2016)Understanding the transformat…A framework for Industrial Product–Service Systems risk management (2015)A framework for Industrial Pr…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)Social Capital, Networks, and Knowledge Transfer (2005)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)Exploring the financial consequences of the servitization of manufacturing (2008)Industrial Product-Service Systems—IPS 2 (2010)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Value creation in innovation ecosystems: how the structure of technological interdependence affects firm performance in new technology generations (2009)Towards a Theory of Ecosystems (2018)
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References

  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage4,797 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1990Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vendor Relationships1,644 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 2009The servitization of manufacturing1,541 cited
  • 2003Resistance to change: Developing an individual differences measure.

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1,524 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • Cited by

    • 2015A framework for Industrial Product–Service Systems risk management17 cited
    • 2016Understanding the transformation from products to services – a literature reviewand research agenda9 cited