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An Empirical Test of a Model of External Search for Automobiles

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2000Strengthening the Satisfaction-Profit Chain1,537 cited
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1999A Model of Tourist Information Search Behavior530 cited

2002Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes521 cited

2005The effect of certification with the ISO 9000 Quality Management Standard: A signaling approach509 cited

2015A Meta-Analysis of Electronic Word-of-Mouth Elasticity474 cited

1996Price Search in the Retail Grocery Market386 cited