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Reconceptualizing the Service Paradox in Engineering Companies: Is HR a Missing Link?
16 references·7 citing·36 second hop
Reconceptualizing the Service Paradox in Engineering Companies: Is HR a Missing Link? (2014)Reconceptualizing the Service Paradox in …Building theories from case study research (2009)Building theories from case s…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…A manufacturer becoming service provider – challenges and a paradox (2005)A manufacturer becoming servi…Moving base into high-value integrated solutions: a value stream approach (2004)Moving base into high-value i…Managing the transition from products to services (2003)Managing the transition from …Organizing to Deliver Solutions (2002)Organizing to Deliver Solutio…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…HR as a source of shareholder value: Research and recommendations (1997)HR as a source of shareholder…Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)Human Resource Bundles and Ma…Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)Human Resource Bundles and Ma…Building Theories from Case Study Research (1989)Building Theories from Case S…A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)A Framework for Analyzing Cus…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…On the Folly of Rewarding A, While Hoping for B. (1975)On the Folly of Rewarding A, …The Research Act in Sociology. (1973)The Research Act in Sociology.Investigating tensional knots in servitizing firms through communicative processes (2022)Investigating tensional knots…Perception of value delivered in digital servitization (2021)Perception of value delivered…Moving from a goods- to a service-oriented organization: a perspective on the role of corporate culture and human resource management (2021)Moving from a goods- to a ser…How Does Servitization Affect Firm Performance? (2020)How Does Servitization Affect…Paradoxes in Servitization (2018)Paradoxes in ServitizationIncreasing Employee Engagement in Organizational Citizenship Behaviors Within Continuous Improvement Programs in Manufacturing: The HR Link (2018)Increasing Employee Engagemen…How to Increase Share of Product-Related Services in Revenue? Strategy Towards Servitization (2018)How to Increase Share of Prod…What Is Total Quality Control (1985)Marketing management: analysis. planning. implementation and control (2000)Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance (2013)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Servitization: revisiting the state-of-the-art and research priorities (2017)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Research in Organizational Behavior. (1986)Scale Development : Theory and Applications (1991)Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. 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(1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)ORGANIZATIONAL MEMORY (1991)What leaders need to know: A review of social and contextual factors that can foster or hinder creativity (2004)Managing Strategic Contradictions: A Top Management Model for Managing Innovation Streams (2005)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Product-services as a research field: past, present and future. Reflections from a decade of research (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Sustainable supply chains: An introduction (2007)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)The Knowledge Economy (2004)Commonalities and contradictions in HRM and performance research (2005)Strategic talent management: A review and research agenda (2009)
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References

  • 1989Building Theories from Case Study Research17,437 cited
  • 2009Building theories from case study research11,299 cited
  • 1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry3,700 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1975On the Folly of Rewarding A, While Hoping for B.1,584 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry1,002 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 1973The Research Act in Sociology.898 cited
  • 1997HR as a source of shareholder value: Research and recommendations755 cited
  • 2004Moving base into high-value integrated solutions: a value stream approach728 cited
  • 2005A manufacturer becoming service provider – challenges and a paradox571 cited
  • 2002Organizing to Deliver Solutions

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548 cited
  • 1989A Framework for Analyzing Customer Service Orientations in Manufacturing536 cited
  • Cited by

    • 2021Perception of value delivered in digital servitization27 cited
    • 2020How Does Servitization Affect Firm Performance?23 cited
    • 2018Paradoxes in Servitization22 cited
    • 2018Increasing Employee Engagement in Organizational Citizenship Behaviors Within Continuous Improvement Programs in Manufacturing: The HR Link21 cited
    • 2022Investigating tensional knots in servitizing firms through communicative processes17 cited
    • 2021Moving from a goods- to a service-oriented organization: a perspective on the role of corporate culture and human resource management16 cited
    • 2018How to Increase Share of Product-Related Services in Revenue? Strategy Towards Servitization14 cited