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The customer concept in welfare administration: front‐line views in Jobcentre Plus
15 references·4 citing·28 second hop
The customer concept in welfare administration: front‐line views in Jobcentre Plus (2006)The customer concept in welfare administr…The Challenge of Organizational Change (2018)The Challenge of Organization…‘The Work You Want, The Help You Need’: Constructing the Customer in Jobcentre Plus (2007)‘The Work You Want, The Help …Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)Defining the Client in the Pu…In Praise of Bureaucracy: Weber, Organization, Ethics (2000)In Praise of Bureaucracy: Web…Change in the Benefits Agency: Empowering the Exhausted Worker? (1999)Change in the Benefits Agency…Consumption and Identity at Work. (1997)Consumption and Identity at W…Consumer culture and modernity (1997)Consumer culture and modernityTRANSFORMING SOCIAL SECURITY BENEFITS ADMINISTRATION FOR THE TWENTY‐FIRST CENTURY: TOWARDS ONE‐STOP SERVICES AND THE CLIENT GROUP PRINCIPLE? (1996)TRANSFORMING SOCIAL SECURITY …Consumption and Identity at Work (1996)Consumption and Identity at W…The Unmanageable Consumer: Contemporary Consumption and its Fragmentation (1995)The Unmanageable Consumer: Co…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…Managing Change (1992)Managing ChangeEconomic Action and Social Structure: The Problem of Embeddedness (1985)Economic Action and Social St…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…The hidden persuaders (1962)The hidden persuadersPutting one-stop-shops into practice: A systematic review of the drivers of government service integration (2017)Putting one-stop-shops into p…Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform (2012)Planning in an age of custome…La diversité des motivations des employés publics. Recherche exploratoire dans un contexte post-bureaucratique en Suisse (2012)La diversité des motivations …La perception de la performance par les agents publics suisses dans un environnement en rapide évolution (2008)La perception de la performan…The “new public management” in the 1980s: Variations on a theme (1995)Reframing public participation: strategies for the 21st century (2004)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Sociality with Objects (1997)The Fire of Desire: A Multisited Inquiry into Consumer Passion (2003)Production, Consumption, Prosumption (2010)Autonomy, Vulnerability, Recognition, and Justice (2005)The citizen-consumer hybrid: ideological tensions and the case of Whole Foods Market (2007)Understanding Consumer Conversations Around Ads in a Web 2.0 World (2011)STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY (2007)Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions (2014)Culture and health (2014)The teacher's soul and the terrors of performativity (2003)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Interviews in Qualitative Research (2011)An Integrative Model Of Organizational Trust (1995)Bowling Alone: America's Declining Social Capital (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Inter-linking issues and dimensions in sustainability reporting (2010)Transformational vs. Transactional Leadership Theories: Evidence in Literature (2013)Unfreezing change as three steps: Rethinking Kurt Lewin’s legacy for change management (2015)Big Policies/Small World: An introduction to international perspectives in education policy (1998)Governmentality Matters: Designing an Alliance Culture of Inter-Organizational Collaboration for Managing Projects (2002)3 Critical Management Studies (2007)Power in Management and Organization Science (2014)Ethics in consumer choice: a multivariate modelling approach (2003)Studying the ethical consumer: a review of research (2007)Factors Associated with Cell Phone Use in Adolescents in the Community of Madrid (Spain) (2008)
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References

  • 1985Economic Action and Social Structure: The Problem of Embeddedness28,713 cited
  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 1997Consumer culture and modernity1,444 cited
  • 1996Consumption and Identity at Work1,235 cited
  • 1997Consumption and Identity at Work.1,142 cited
  • 1992Managing Change817 cited
  • 1962The hidden persuaders814 cited
  • 2000In Praise of Bureaucracy: Weber, Organization, Ethics594 cited
  • 1995The Unmanageable Consumer: Contemporary Consumption and its Fragmentation484 cited
  • 2018The Challenge of Organizational Change466 cited
  • 2002Defining the Client in the Public Sector: A Social‐Exchange Perspective373 cited
  • 1999Change in the Benefits Agency: Empowering the Exhausted Worker?69 cited
  • 2007‘The Work You Want, The Help You Need’: Constructing the Customer in Jobcentre Plus34 cited
  • 1996TRANSFORMING SOCIAL SECURITY BENEFITS ADMINISTRATION FOR THE TWENTY‐FIRST CENTURY: TOWARDS ONE‐STOP SERVICES AND THE CLIENT GROUP PRINCIPLE?22 cited

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Cited by

  • 2012Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform16 cited
  • 2008La perception de la performance par les agents publics suisses dans un environnement en rapide évolution14 cited
  • 2012La diversité des motivations des employés publics. Recherche exploratoire dans un contexte post-bureaucratique en Suisse11 cited
  • 2017Putting one-stop-shops into practice: A systematic review of the drivers of government service integration10 cited