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Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka
16 references·0 citing·46 second hop
Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka (2010)Work‐related attitudes of employees in th…Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers (2003)Emotional dissonance, emotion…Dual processes at work in a call centre: An application of the job demands – resources model (2003)Dual processes at work in a c…Work Organization, Control and the Experience of Work in Call Centres (2002)Work Organization, Control an…Turnover of Information Technology Workers: Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets (2002)Turnover of Information Techn…The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers (2002)The Effects of Performance Mo…On the Front Line: Organization of Work in the Information Economy (2002)On the Front Line: Organizati…On the Front Line (1999)On the Front LineJob and Work Design: Organizing Work to Promote Well-Being and Effectiveness (1998)Job and Work Design: Organizi…Relationships of gender, family responsibility and flexible work hours to organizational commitment and job satisfaction (1997)Relationships of gender, fami…Information technology: a study of performance and the role of human and organizational factors (1997)Information technology: a stu…The Affective Consequences of Service Work (1993)The Affective Consequences of…WORK LOAD, TENSION, AND COPING: MODERATING EFFECTS OF SUPERVISOR SUPPORT (1988)WORK LOAD, TENSION, AND COPIN…Age, Education, Job Tenure, Salary, Job Characteristics, and Job Satisfaction: A Multivariate Analysis (1985)Age, Education, Job Tenure, S…Assessing the attitudes and perceptions of organizational members (1983)Assessing the attitudes and p…Motivation through the design of work: test of a theory (1976)Motivation through the design…Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Organizational commitment, jo…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equations with Latent Variables. (1991)Modern Methods for Business Research (1998)IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy and Work Overload to Mitigate Turnover Intentions (2007)IT Road Warriors: Balancing Work–Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions1 (2007)Conceptualizing and testing formative constructs (2009)The measurement of experienced burnout (1981)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Self-Efficacy: The Exercise of Control (1999)The viability of alternative call centre production models (2002)Moving emotional labor beyond surface and deep acting (2011)Expanding the Locus of Resistance: Understanding the Co-constitution of Control and Resistance in the Gig Economy (2021)The Handbook of Social Psychology (1969)Development of the Job Diagnostic Survey. (1975)A three-component conceptualization of organizational commitment (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)The Power of Feedback (2007)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Emotional Labor in Service Roles: The Influence of Identity (1993)The job demands-resources model of burnout. (2001)A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor (2012)Emotional rescue: the role of emotional intelligence and emotional labour on well‐being and job‐stress among community nurses (2013)Coefficient Alpha and the Internal Structure of Tests (1951)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Inequity In Social Exchange (1965)Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. (1998)If You Can Use Them: Flexibility Policies, Organizational Commitment, and Perceived Performance (2003)Managing Multiple Roles: Work-Family Policies and Individuals’ Desires for Segmentation (2005)A review of research methods in IO/OB work-family research. (2007)Alternative Ways of Assessing Model Fit (1992)Job demands and resources as antecedents of work engagement: A longitudinal study (2006)Not all job demands are equal: Differentiating job hindrances and job challenges in the Job Demands–Resources model (2010)A meta-analysis of burnout with job demands, resources, and attitudes (2011)Emotion Work, Feeling Rules, and Social Structure (1979)In a Different Voice: Psychological Theory and Women's Development. (1983)Research in Organizational Behavior. (1986)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)The customer is not always right: customer aggression and emotion regulation of service employees (2004)The Sociology of Emotional Labor (2009)Job satisfaction and teamwork: the role of supervisor support (2001)Encouraging knowledge sharing among employees: How job design matters (2009)HRM Practices, Organizational Citizenship Behaviour, and Performance: A Multi‐Level Analysis (2009)Antecedents to Retention and Turnover among Child Welfare, Social Work, and Other Human Service Employees: What Can We Learn from Past Research? A Review and Metanalysis (2001)The Construct of Work Commitment: Testing an Integrative Framework. (2005)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)
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References

  • 1976Motivation through the design of work: test of a theory8,956 cited
  • 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
  • 1993The Affective Consequences of Service Work989 cited
  • 2003Dual processes at work in a call centre: An application of the job demands – resources model957 cited
  • 1983Assessing the attitudes and perceptions of organizational members929 cited
  • 1997Relationships of gender, family responsibility and flexible work hours to organizational commitment and job satisfaction676 cited
  • 2003Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers454 cited
  • 1998Job and Work Design: Organizing Work to Promote Well-Being and Effectiveness413 cited
  • 2002The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers340 cited
  • 2002Turnover of Information Technology Workers: Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets335 cited
  • 1999On the Front Line303 cited
  • 1997Information technology: a study of performance and the role of human and organizational factors290 cited
  • 2002Work Organization, Control and the Experience of Work in Call Centres284 cited
  • 1988WORK LOAD, TENSION, AND COPING: MODERATING EFFECTS OF SUPERVISOR SUPPORT

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254 cited
  • 1985Age, Education, Job Tenure, Salary, Job Characteristics, and Job Satisfaction: A Multivariate Analysis226 cited
  • 2002On the Front Line: Organization of Work in the Information Economy222 cited
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