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The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report
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The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report (2001)The Search for New Measures: The ARL LibQ…Statistical methods in psychology journals: Guidelines and explanations. (1999)Statistical methods in psycho…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Unveiling the research pattern and trends in library service quality studies: A meta-narrative review (2021)Unveiling the research patter…Examining the measurement and structural invariance of LibQUAL+® across user groups (2013)Examining the measurement and…Are We There Yet? Results of a Gap Analysis to Measure LIS Students' Prior Knowledge and Actual Learning of Cultural Competence Concepts (2011)Are We There Yet? Results of …Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics (2008)Service quality in academic l…An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An epistemological critique o…Library Users’ Service Desires: A LibQUAL+ Study (2007)Library Users’ Service Desire…How to get more from your quantitative LibQUAL+TM dataset: making results practical (2007)How to get more from your qua…STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY (2006)STABILITY OF LIBRARY SERVICE …Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness (2006)Questioning LibQUAL+: Critiqu…Questioning LibQUAL+ TM: Expanding its Assessment of Academic Library Effectiveness (2006)Questioning LibQUAL+ TM: Expa…Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality (2003)Two Short Forms of the LibQUA…LibQUAL+TM: preliminary results from 2002 (2003)LibQUAL+TM: preliminary resul…Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)Stability of the Reliability …Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech (2002)Extracting meaningful measure…Continuous assessment at Washington State University Libraries: a case study (2002)Continuous assessment at Wash…Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Score Reliability in Webor In…IN FORMATION LITERACY: A POSITIVIST EPISTEMOLOGY AND A POLITICS OF OUT FORMATION (2003)Trippin’ Over the Color Line: The Invisibility of Race in Library and Information Studies (2005)Cultural Competence: A Conceptual Framework for Library and Information Science Professionals (2009)Effects of Selected Demographic Variables on Music Student Teachers’ Self-Reported Cross-Cultural Competence (2012)Examining the Hidden Ideologies within Cultural Competence Discourses among Library and Information Science (LIS) Students: Implications for School Library Pedagogy (2013)Strands of diversity in Library and Information Science graduate curricula (2020)Introduction to Classical and Modern Test Theory (1986)Methods of Meta-Analysis: Correcting Error and Bias in Research Findings (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)Internal marketing: service quality in leisure services (2010)Identifying service superiority, zone of tolerance and underlying dimensions (2011)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Delivering quality service: balancing customer perceptions and expectations (1990)A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys (2000)Making sense of the quality maze: perspectives for public and academic libraries (2005)Investigating service quality dimensions in South African motor vehicle servicing (2009)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study (2005)Perceived service quality, perceived value and recommendation (2008)Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™ (2004)Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments (2008)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Eliciting success factors of applying Six Sigma in an academic library (2010)Dimensions of User Perception of Academic Library as Place (2016)Design of Experiments (1936)The earth is round (p < .05). (1994)The Handbook of Research Synthesis. (1995)The empirical status of cognitive-behavioral therapy: A review of meta-analyses (2005)Eta squared and partial eta squared as measures of effect size in educational research (2011)Foundations of Behavioral Research (1974)Refinement and reassessment of the SERVQUAL scale. (1991)Evaluating the Effectiveness of Visual Analog Scales (2006)Social desirability is the same in offline, online, and paper surveys: A meta-analysis (2014)A classification of response scale characteristics that affect data quality: a literature review (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1999Statistical methods in psychology journals: Guidelines and explanations.2,789 cited

Cited by

  • 2001Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales122 cited
  • 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL48 cited
  • 2002Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study47 cited
  • 2007Library Users’ Service Desires: A LibQUAL+ Study46 cited
  • 2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality39 cited
  • 2003LibQUAL+TM: preliminary results from 200235 cited
  • 2002Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech26 cited
  • 2011Are We There Yet? Results of a Gap Analysis to Measure LIS Students' Prior Knowledge and Actual Learning of Cultural Competence Concepts22 cited
  • 2006Questioning LibQUAL+ TM: Expanding its Assessment of Academic Library Effectiveness22 cited
  • 2006STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY16 cited
  • 2021Unveiling the research pattern and trends in library service quality studies: A meta-narrative review15 cited

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  • 2013Examining the measurement and structural invariance of LibQUAL+® across user groups15 cited
  • 2008Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics15 cited
  • 2007How to get more from your quantitative LibQUAL+TM dataset: making results practical15 cited
  • 2002Continuous assessment at Washington State University Libraries: a case study13 cited
  • 2006Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness11 cited