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Churn prediction using comprehensible support vector machine: An analytical CRM application
11 references·16 citing·47 second hop
Churn prediction using comprehensible support vector machine: An analytical CRM application (2014)Churn prediction using comprehensible sup…Customer churn prediction by hybrid neural networks (2009)Customer churn prediction by …Modeling churn using customer lifetime value (2008)Modeling churn using customer…Customer churn prediction using improved balanced random forests (2008)Customer churn prediction usi…Financial time series forecasting using support vector machines (2003)Financial time series forecas…Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision (2002)Dynamic Customer Relationship…Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry (2000)Predicting subscriber dissati…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…Marketing Management: The Millennium Edition (1999)Marketing Management: The Mil…The behavioral consequences of PC banking (1998)The behavioral consequences o…Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Investigating drivers of bank…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…An adaptive learning approach for customer churn prediction in the telecommunication industry using evolutionary computation and Naïve Bayes (2023)An adaptive learning approach…Propension to customer churn in a financial institution: a machine learning approach (2022)Propension to customer churn …Operational Research and Artificial Intelligence Methods in Banking (2022)Operational Research and Arti…B2C E-Commerce Customer Churn Prediction Based on K-Means and SVM (2022)B2C E-Commerce Customer Churn…Experimental Analysis of Hyperparameters for Deep Learning-Based Churn Prediction in the Banking Sector (2021)Experimental Analysis of Hype…Leveraging unstructured call log data for customer churn prediction (2020)Leveraging unstructured call …Profit-based churn prediction based on Minimax Probability Machines (2019)Profit-based churn prediction…Hybrid soft computing approach based on clustering, rule mining, and decision tree analysis for customer segmentation problem: Real case of customer-centric industries (2018)Hybrid soft computing approac…Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods (2018)Cross-company customer churn …Early churn prediction with personalized targeting in mobile social games (2017)Early churn prediction with p…Intelligent data analysis approaches to churn as a business problem: a survey (2016)Intelligent data analysis app…Developing a prediction model for customer churn from electronic banking services using data mining (2016)Developing a prediction model…Customer Churn in Mobile Markets: A Comparison of Techniques (2016)Customer Churn in Mobile Mark…A Survey on Customer Churn Prediction using Machine Learning Techniques (2016)A Survey on Customer Churn Pr…Profit-based feature selection using support vector machines – General framework and an application for customer retention (2015)Profit-based feature selectio…Customer Churn in Mobile Markets: A Comparison of Techniques (2015)Customer Churn in Mobile Mark…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Zero defections: quality comes to services. 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Where are we going? (2005)A hierarchical analysis of the green consciousness of the Egyptian consumer (2007)Sensory marketing: the multi‐sensory brand‐experience concept (2011)Predicting direction of stock price index movement using artificial neural networks and support vector machines: The sample of the Istanbul Stock Exchange (2010)Predicting stock and stock price index movement using Trend Deterministic Data Preparation and machine learning techniques (2014)Stock market's price movement prediction with LSTM neural networks (2017)A novel evolutionary data mining algorithm with applications to churn prediction (2003)Computer assisted customer churn management: State-of-the-art and future trends (2005)Social ties and their relevance to churn in mobile telecom networks (2008)
this work references cited by second hop

References

  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 2003Financial time series forecasting using support vector machines1,734 cited
  • 1999Marketing Management: The Millennium Edition1,176 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
  • 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited
  • 2002Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision611 cited
  • 2008Customer churn prediction using improved balanced random forests412 cited
  • 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
  • 2009Customer churn prediction by hybrid neural networks321 cited
  • 1998The behavioral consequences of PC banking222 cited
  • 2008Modeling churn using customer lifetime value187 cited

Cited by

  • 2022Operational Research and Artificial Intelligence Methods in Banking197 cited
  • 2022B2C E-Commerce Customer Churn Prediction Based on K-Means and SVM149 cited
  • 2016Developing a prediction model for customer churn from electronic banking services using data mining

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116 cited
  • 2020Leveraging unstructured call log data for customer churn prediction110 cited
  • 2018Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods102 cited
  • 2022Propension to customer churn in a financial institution: a machine learning approach102 cited
  • 2017Early churn prediction with personalized targeting in mobile social games83 cited
  • 2018Hybrid soft computing approach based on clustering, rule mining, and decision tree analysis for customer segmentation problem: Real case of customer-centric industries82 cited
  • 2015Profit-based feature selection using support vector machines – General framework and an application for customer retention78 cited
  • 2021Experimental Analysis of Hyperparameters for Deep Learning-Based Churn Prediction in the Banking Sector77 cited
  • 2023An adaptive learning approach for customer churn prediction in the telecommunication industry using evolutionary computation and Naïve Bayes76 cited
  • 2016Intelligent data analysis approaches to churn as a business problem: a survey74 cited
  • 2016A Survey on Customer Churn Prediction using Machine Learning Techniques71 cited
  • 2019Profit-based churn prediction based on Minimax Probability Machines66 cited
  • 2015Customer Churn in Mobile Markets: A Comparison of Techniques63 cited
  • 2016Customer Churn in Mobile Markets: A Comparison of Techniques63 cited