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Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance
16 references·16 citing·40 second hopsampled
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Customer co-creation of travel services: …Welcome to the experience economy (2019)Welcome to the experience eco…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Consumer Cocreation in New Product Development (2010)Consumer Cocreation in New Pr…Managing the co-creation of value (2007)Managing the co-creation of v…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Co‐creating unique value with customers (2004)Co‐creating unique value with…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions (2000)Intrinsic and Extrinsic Motiv…An Integrative Theory of Intergroup Conflict (2000)An Integrative Theory of Inte…Welcome to the experience economy. (1998)Welcome to the experience eco…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…The psychology of interpersonal relations. (1958)The psychology of interperson…Monitoring the impacts of tourism-based social media, risk perception and fear on tourist’s attitude and revisiting behaviour in the wake of COVID-19 pandemic (2021)Monitoring the impacts of tou…Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach (2021)Demystifying the effects of p…The role of business model innovation in the hospitality industry during the COVID-19 crisis (2020)The role of business model in…Value co-creation and customer citizenship behavior (2019)Value co-creation and custome…Tourism-based customer engagement: the construct, antecedents, and consequences (2019)Tourism-based customer engage…Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy (2019)Impact of tourist-to-tourist …Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic (2018)Customer-to-customer co-creat…Resident-tourist value co-creation: The role of residents' perceived tourism impacts and life satisfaction (2017)Resident-tourist value co-cre…Managing the experience co-creation process in tourism destinations: Empirical findings from Naples (2017)Managing the experience co-cr…Value co-creation with Internet of things technology in the retail industry (2016)Value co-creation with Intern…The effect of co-creation experience on outcome variable (2016)The effect of co-creation exp…Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption (2016)Efficacy of co-creation and m…Co-creation and higher order customer engagement in hospitality and tourism services (2016)Co-creation and higher order …Co-creation of tourist experiences: a literature review (2015)Co-creation of tourist experi…Social media affordances: Enabling customer engagement (2014)Social media affordances: Ena…Conceptualising Customer‐to‐customer Value Co‐creation in Tourism (2014)Conceptualising Customer‐to‐c…Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Brand Community (2002)The Social Identity Theory of Intergroup Behavior (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Understanding Customer Experience Throughout the Customer Journey (2016)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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(1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)From Intentions to Actions: A Theory of Planned Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Social Psychology of Intergroup Relations (1982)Economics and Identity* (2000)On the dimensionality of organizational justice: A construct validation of a measure. (2001)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2000Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions18,652 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1958The psychology of interpersonal relations.13,448 cited
  • 2000An Integrative Theory of Intergroup Conflict12,493 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service

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1,545 cited
  • 2010Consumer Cocreation in New Product Development1,367 cited
  • Cited by

    • 2015Co-creation of tourist experiences: a literature review622 cited
    • 2016Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption457 cited
    • 2020The role of business model innovation in the hospitality industry during the COVID-19 crisis452 cited
    • 2017Resident-tourist value co-creation: The role of residents' perceived tourism impacts and life satisfaction401 cited
    • 2016The effect of co-creation experience on outcome variable390 cited
    • 2016Co-creation and higher order customer engagement in hospitality and tourism services332 cited
    • 2016Value co-creation with Internet of things technology in the retail industry322 cited
    • 2017Managing the experience co-creation process in tourism destinations: Empirical findings from Naples318 cited
    • 2019Value co-creation and customer citizenship behavior316 cited
    • 2014Conceptualising Customer‐to‐customer Value Co‐creation in Tourism310 cited
    • 2019Tourism-based customer engagement: the construct, antecedents, and consequences310 cited
    • 2021Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach303 cited
    • 2018Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic287 cited
    • 2014Social media affordances: Enabling customer engagement269 cited
    • 2021Monitoring the impacts of tourism-based social media, risk perception and fear on tourist’s attitude and revisiting behaviour in the wake of COVID-19 pandemic268 cited
    • 2019Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy257 cited