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Perceived Quality of Online Shopping: Does Gender Make a Difference?
16 references·16 citing·41 second hopsampled
Perceived Quality of Online Shopping: Does Gender Make a Difference? (2008)Perceived Quality of Online Shopping: Doe…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…E-S-QUAL (2004)E-S-QUALThe DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Gender and E-Commerce: An Exploratory Study (2003)Gender and E-Commerce: An Exp…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Buying or browsing? (2003)Buying or browsing?Engendering trust in e‐commerce: a study of gender‐based concerns (2002)Engendering trust in e‐commer…Dimensions of e‐quality (2002)Dimensions of e‐qualityService quality and e‐commerce: an exploratory analysis (2001)Service quality and e‐commerc…Development of electronic commerce user‐consumer satisfaction index (ECUSI) for Internet shopping (2001)Development of electronic com…Demographic and motivation variables associated with Internet usage activities (2001)Demographic and motivation va…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Out of the Crisis (1982)Out of the CrisisImpulse buying in live streaming e-commerce: A systematic literature review and future research agenda (2025)Impulse buying in live stream…Role of Ethical Marketing in Driving Consumer Brand Relationships and Brand Loyalty: A Sustainable Marketing Approach (2021)Role of Ethical Marketing in …Effects of hedonic shopping motivations and gender differences on compulsive online buyers (2021)Effects of hedonic shopping m…E-commerce adoption in ASEAN: who and where? (2021)E-commerce adoption in ASEAN:…Winning strategies for customer loyalty in the sharing economy: A mixed-methods study (2020)Winning strategies for custom…Online purchase intention of halal cosmetics: S-O-R framework application (2020)Online purchase intention of …Trust, Risk and Alternative Website Quality in B-Buyer Acceptance of Cross-Border E-Commerce (2019)Trust, Risk and Alternative W…The Impact of Online Travel Agencies Web Service Quality on Customer Satisfaction and Purchase Intentions (2019)The Impact of Online Travel A…The Influence of Online Shopping Values and Web Atmospheric Cues on E-Loyalty: Mediating Role of E-Satisfaction (2018)The Influence of Online Shopp…A Framework of Online Customer Experience: An Indian Perspective (2018)A Framework of Online Custome…E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions (2016)E-Service Quality and E-Recov…Gender differences and consumer's repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online retail (2015)Gender differences and consum…A macro model of online information quality perceptions: A review and synthesis of the literature (2015)A macro model of online infor…Online shopping delivery delay: Finding a psychological recovery strategy by online consumer experiences (2013)Online shopping delivery dela…Understanding perceived casino service difference among casino players (2012)Understanding perceived casin…Investigating the Role of Trust and Gender in Online Tourism Shopping in South Korea (2012)Investigating the Role of Tru…Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1982Out of the Crisis7,278 cited
  • 2004E-S-QUAL3,962 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2002Dimensions of e‐quality589 cited
  • 2001Demographic and motivation variables associated with Internet usage activities514 cited
  • 2003Buying or browsing?513 cited
  • 2001Service quality and e‐commerce: an exploratory analysis486 cited
  • 2003Gender and E-Commerce: An Exploratory Study465 cited
  • 2001Development of electronic commerce user‐consumer satisfaction index (ECUSI) for Internet shopping263 cited
  • 2002Engendering trust in e‐commerce: a study of gender‐based concerns

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254 cited

Cited by

  • 2020Online purchase intention of halal cosmetics: S-O-R framework application133 cited
  • 2016E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions109 cited
  • 2018The Influence of Online Shopping Values and Web Atmospheric Cues on E-Loyalty: Mediating Role of E-Satisfaction107 cited
  • 2020Winning strategies for customer loyalty in the sharing economy: A mixed-methods study91 cited
  • 2012Investigating the Role of Trust and Gender in Online Tourism Shopping in South Korea90 cited
  • 2013Online shopping delivery delay: Finding a psychological recovery strategy by online consumer experiences84 cited
  • 2021Role of Ethical Marketing in Driving Consumer Brand Relationships and Brand Loyalty: A Sustainable Marketing Approach82 cited
  • 2015A macro model of online information quality perceptions: A review and synthesis of the literature81 cited
  • 2019Trust, Risk and Alternative Website Quality in B-Buyer Acceptance of Cross-Border E-Commerce77 cited
  • 2021Effects of hedonic shopping motivations and gender differences on compulsive online buyers65 cited
  • 2015Gender differences and consumer's repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online retail59 cited
  • 2025Impulse buying in live streaming e-commerce: A systematic literature review and future research agenda47 cited
  • 2021E-commerce adoption in ASEAN: who and where?38 cited
  • 2012Understanding perceived casino service difference among casino players35 cited
  • 2018A Framework of Online Customer Experience: An Indian Perspective34 cited
  • 2019The Impact of Online Travel Agencies Web Service Quality on Customer Satisfaction and Purchase Intentions23 cited