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From servicescape to consumptionscape: a photo-elicitation study of Starbucks in the New China
16 references·16 citing·41 second hopsampled
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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 2004Understanding Home: A Critical Review of the Literature1,483 cited
  • 1991Global culture: Nationalism, globalization and modernity1,328 cited
  • 1998Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies1,307 cited
  • 1987Visual Anthropology: Photography as a Research Method1,277 cited
  • 1997Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Texts of Consumers’ Consumption Stories1,142 cited
  • 2003Beyond house and haven: toward a revisioning of emotional relationships with places

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930 cited
  • 2004Framing the Social World With Photo-Elicitation Interviews892 cited
  • Cited by

    • 2011Using Photographs to Research Organizations: Evidence, Considerations, and Application in a Field Study149 cited
    • 2011Chinese Context and Theoretical Contributions to Management and Organization Research: A Three-decade Review108 cited
    • 2010How global brands travel with consumers98 cited
    • 2012Atmospheres of Seduction96 cited
    • 2008Exploring the influence of product conspicuousness and social compliance on purchasing motives of young Chinese consumers for foreign brands89 cited
    • 2021Making sense of sensory brand experience: Constructing an integrative framework for future research70 cited
    • 2012The sensory retail environment of small fashion boutiques69 cited
    • 2017The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounter65 cited
    • 2020Cultural industries in international business research: Progress and prospect63 cited
    • 2011Introspecting the spiritual nature of a brand divorce62 cited
    • 2009The structure of JIBS's social network and the relevance of intra-country variation: A typology for future research62 cited
    • 2013Not a simple coffee shop: local, global and glocal dimensions of the consumption of Starbucks in China56 cited
    • 2010Re‐storying and visualizing the changing entrepreneurial identities of Bill Gates and Richard Branson56 cited
    • 2015Pop-up retailing: Integrating objectives and activity stereotypes53 cited
    • 2019The four faces of creative industries: visualising the game industry ecosystem in Helsinki and Tokyo48 cited
    • 2021More than a mere cup of coffee: When perceived luxuriousness triggers Chinese customers’ perceptions of quality and self-congruity46 cited