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Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing
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Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing (2014)Switching Barriers’ Influences on Service…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …The Role of Customer Gratitude in Relationship Marketing (2009)The Role of Customer Gratitud…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …Basic concepts for qualitative research (1997)Basic concepts for qualitativ…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Some guidelines for the phenomenological analysis of interview data (1985)Some guidelines for the pheno…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Principles of Marketing (1972)Principles of MarketingExit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. (1977)The Effect of a Market Orientation on Business Profitability (1990)\nThe use of partial least squares path modeling in international marketing (2009)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Brand Community (2001)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Organizational Images and Member Identification (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Classifying Services to Gain Strategic Marketing Insights (1983)Use of mass media campaigns to change health behaviour (2010)Effects of innovation types on firm performance (2011)
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References

  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,220 cited
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  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,201 cited
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  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,877 cited
  • 2000Switching barriers and repurchase intentions in services1,605 cited
  • 1985Some guidelines for the phenomenological analysis of interview data1,535 cited
  • 1997The effects of distributive, procedural, and interactional justice on postcomplaint behavior1,396 cited
  • 1997Basic concepts for qualitative research

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  • 2009The Role of Customer Gratitude in Relationship Marketing912 cited
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