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Calibrating managerial knowledge of customer feedback measures: a conceptual model
16 references·2 citing·48 second hop
Calibrating managerial knowledge of customer feedback measures: a conceptual model (2006)Calibrating managerial knowledge of custo…Overconfidence and Excess Entry: An Experimental Approach (1999)Overconfidence and Excess Ent…Explaining the Premiums Paid for Large Acquisitions: Evidence of CEO Hubris (1997)Explaining the Premiums Paid …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Toward a Model of Organizations as Interpretation Systems (1984)Toward a Model of Organizatio…Measurement of job and work involvement. (1982)Measurement of job and work i…Intuitive prediction: Biases and corrective procedures (1982)Intuitive prediction: Biases …Calibration of probabilities: The state of the art to 1980 (1982)Calibration of probabilities:…A Social Information Processing Approach to Job Attitudes and Task Design (1978)A Social Information Processi…Handbook of Industrial and Organizational Psychology. (1977)Handbook of Industrial and Or…Availability: A heuristic for judging frequency and probability (1973)Availability: A heuristic for…Reversals of preference between bids and choices in gambling decisions. 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(1988)A Cognitive Hierarchy Model of Games (2004)Lab Experiments Are a Major Source of Knowledge in the Social Sciences (2009)Social comparison, social media, and self-esteem. (2014)Organizational Information Requirements, Media Richness and Structural Design (1986)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning: A Theory of Action Perspective (1997)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)External Control of Organizations: Resource Dependence Perspective (2011)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)Evaluating the use of exploratory factor analysis in psychological research. (1999)The job demands-resources model of burnout. 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this work references cited by second hop

References

  • 1977Handbook of Industrial and Organizational Psychology.11,945 cited
  • 1973Availability: A heuristic for judging frequency and probability9,980 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1978A Social Information Processing Approach to Job Attitudes and Task Design5,564 cited
  • 1984Toward a Model of Organizations as Interpretation Systems5,019 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1999Overconfidence and Excess Entry: An Experimental Approach2,226 cited
  • 1982Calibration of probabilities: The state of the art to 19801,966 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1997Explaining the Premiums Paid for Large Acquisitions: Evidence of CEO Hubris1,793 cited
  • 1982Measurement of job and work involvement.1,719 cited
  • 1971Reversals of preference between bids and choices in gambling decisions.

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1,571 cited
  • 1982Intuitive prediction: Biases and corrective procedures1,152 cited
  • Cited by

    • 2009Managers' Perceptual Errors Revisited: the Role of Knowledge Calibration29 cited
    • 2014The Development And Management Of Organizational Partner Satisfaction2 cited