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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants

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References

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2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.

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2,165 cited

1999Consumer Value: A Framework for Analysis and Research1,527 cited

2005Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour1,354 cited

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