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Cited by

• 1994Consequences of Gainsharing92 cited
• 2001Analysis of quality management practices in services74 cited
• 2020Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective58 cited
• 1999Facilitating implementation of total quality management through information technology48 cited
• 1995Total Quality Management. Are information systems managers ready?46 cited
• 2008An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance45 cited
• 1996Implementing total quality management43 cited
• 1995Applying total quality management to educational instruction42 cited
• 1996Quality Now: Moving Human Services Organizations toward a Consumer Orientation to Service Quality41 cited
• 1997Improving the new product development process: A fractal paradigm for high-technology products39 cited
• 2001An investigation of the perceived importance and effectiveness of quality management approaches39 cited
• 2000Training and education for TQM in the commercial banking industry of South Africa36 cited
• 1994The Impact of a TQM Intervention on Workplace Attitudes in a Health‐care Organization34 cited