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Using service convenience to reduce perceived cost
16 references·9 citing·36 second hop
Using service convenience to reduce perceived cost (2011)Using service convenience to reduce perce…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Understanding Service Convenience (2002)Understanding Service Conveni…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Toward A Taxonomy of Multidimensional Constructs (1998)Toward A Taxonomy of Multidim…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Social Marketing: An Approach to Planned Social Change (1971)Social Marketing: An Approach…Social Marketing: An Approach to Planned Social Change (1971)Social Marketing: An Approach…Exploring Features and Products in E-Commerce on Consumers Behavior Using Cognitive Affective (2025)Exploring Features and Produc…Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty (2021)Consumers’ propensity for rol…Customer Value Co-Creation in the Automobile Industry: Antecedents, Satisfaction, and Moderation (2020)Customer Value Co-Creation in…An Investigation of What Factors Determine the Way in Which Customer Satisfaction Is Increased through Omni-Channel Marketing in Retail (2020)An Investigation of What Fact…Thai Airways: key influencing factors on customers’ word of mouth (2018)Thai Airways: key influencing…Predicting customer experience and discretionary behaviors of bank customers in India (2018)Predicting customer experienc…Engaging Omni-channel Consumers During Purchase Decisions (2017)Engaging Omni-channel Consume…Online Store Service Convenience, Customer Satisfaction and Behavioural Intentions: A Focus on Utilitarian Oriented Shoppers (2015)Online Store Service Convenie…Transaction convenience in the payment stage: the retailers’ perspective (2014)Transaction convenience in th…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)
this work references cited by second hop

References

  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 1971Social Marketing: An Approach to Planned Social Change1,780 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 2002Understanding Service Convenience1,613 cited
  • 1971Social Marketing: An Approach to Planned Social Change

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1,427 cited
  • 1998Toward A Taxonomy of Multidimensional Constructs1,141 cited
  • Cited by

    • 2018Predicting customer experience and discretionary behaviors of bank customers in India50 cited
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    • 2015Online Store Service Convenience, Customer Satisfaction and Behavioural Intentions: A Focus on Utilitarian Oriented Shoppers42 cited
    • 2021Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty20 cited
    • 2020Customer Value Co-Creation in the Automobile Industry: Antecedents, Satisfaction, and Moderation17 cited
    • 2014Transaction convenience in the payment stage: the retailers’ perspective15 cited
    • 2017Engaging Omni-channel Consumers During Purchase Decisions12 cited
    • 2020An Investigation of What Factors Determine the Way in Which Customer Satisfaction Is Increased through Omni-Channel Marketing in Retail12 cited
    • 2025Exploring Features and Products in E-Commerce on Consumers Behavior Using Cognitive Affective11 cited