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Global customerization of markets has arrived!
16 references·5 citing·30 second hop
Global customerization of markets has arrived! (1998)Global customerization of markets has arr…Managing for the Future (2013)Managing for the FutureWhy Satisfied Customers Defect (1996)Why Satisfied Customers DefectLEARNING FROM CUSTOMER DEFECTIONS (1996)LEARNING FROM CUSTOMER DEFECT…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe role of employee effort in satisfaction with service transactions (1995)The role of employee effort i…Internal marketing: a review and some interdisciplinary research challenges (1995)Internal marketing: a review …Defining Competitiveness (1994)Defining CompetitivenessCustomer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Beyond World-Class : The New Manufacturing Strategy (1994)Beyond World-Class : The New …Making mass customization work (1993)Making mass customization workCustomer intimacy and other value disciplines (1993)Customer intimacy and other v…Zero defections: quality comes to services. (1990)Zero defections: quality come…Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Internal marketing and organi…Future Perfect (1987)Future PerfectOut of the crisis : quality, productivity and competitive position (1986)Out of the crisis : quality, …THE GLOBALIZATION OF MARKETS (1983)THE GLOBALIZATION OF MARKETSCustomer service expectations in retail banking in Africa (2010)Customer service expectations…CRM packaged software: a study of organisational experiences (2003)CRM packaged software: a stud…Relationship between operations strategy and size in engineering consulting firms (2002)Relationship between operatio…Innovation and firm size: an empirical study for Spanish engineering consulting companies (2001)Innovation and firm size: an …A Review of the Issues Associated with Customer Relationship Management Systems (2001)A Review of the Issues Associ…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Intelligence Generation and Superior Customer Value (2000)Measuring the quality of relationships in consumer services: an empirical study (2003)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Research Note: How Valuable are Organizational Capabilities? (1994)The Capabilities of Market-Driven Organizations (1994)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)Knowledge, Integration, and the Locus of Learning: An Empirical Analysis of Process Development (1994)A resource‐based view of manufacturing strategy and the relationship to manufacturing performance (2002)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Contemporary Strategy Analysis (1998)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Modernization, Cultural Change, and Democracy (2001)Understanding cultures and implicit leadership theories across the globe: an introduction to project GLOBE (2002)Modernization, cultural change, and democracy the human development sequence (2005)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)A conceptual model for managing long-term inter-organisational relationships (2002)Rhetoric and reality of corporate greening: a view from the supply chain management function (2005)The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM (2017)
this work references cited by second hop

References

  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1983THE GLOBALIZATION OF MARKETS3,411 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1993Customer intimacy and other value disciplines978 cited
  • 1986Out of the crisis : quality, productivity and competitive position813 cited
  • 1996Why Satisfied Customers Defect809 cited
  • 1996LEARNING FROM CUSTOMER DEFECTIONS793 cited
  • 1993Making mass customization work748 cited
  • 1994Beyond World-Class : The New Manufacturing Strategy712 cited
  • 1987Future Perfect687 cited
  • 1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited
  • 1995The role of employee effort in satisfaction with service transactions618 cited
  • 2013Managing for the Future371 cited
  • 1995Internal marketing: a review and some interdisciplinary research challenges258 cited
  • 1994Defining Competitiveness243 cited

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Cited by

  • 2001Innovation and firm size: an empirical study for Spanish engineering consulting companies86 cited
  • 2003CRM packaged software: a study of organisational experiences46 cited
  • 2001A Review of the Issues Associated with Customer Relationship Management Systems41 cited
  • 2002Relationship between operations strategy and size in engineering consulting firms38 cited
  • 2010Customer service expectations in retail banking in Africa24 cited