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Measuring Service Quality in the Hotel Industry: Evidences from Northern Cyprus
16 references·6 citing·29 second hop
Measuring Service Quality in the Hotel Industry: Evidences from Northern Cyprus (2002)Measuring Service Quality in the Hotel In…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Advances in Consumer Research (1992)Advances in Consumer ResearchRefinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Marketing Research (1970)Marketing ResearchManaging Service Quality: Dimensions of service quality: a study in Egypt (2015)Managing Service Quality: Dim…Measuring Life Insurance Service Quality: An Empirical Assessment of SERVQUAL Instrument (2011)Measuring Life Insurance Serv…Measuring the Impacts of Organizational Responses: Case of Northern Cyprus Hotels (2007)Measuring the Impacts of Orga…An Investigation into Relationships among Constructs of Service Quality, Customer Satisfaction and Repurchase Intention in Korean Private Golf Courses (2007)An Investigation into Relatio…Effects of Job Standardization and Job Satisfaction on Service Quality (2004)Effects of Job Standardizatio…The Measurement of Job Satisfaction (2003)The Measurement of Job Satisf…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Atmospherics as a Marketing Tool (1974)Customer Engagement (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Understanding Customer Experience Throughout the Customer Journey (2016)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1970Marketing Research3,552 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992Advances in Consumer Research2,863 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1996

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SERVQUAL: review, critique, research agenda
1,741 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • Cited by

    • 2015Managing Service Quality: Dimensions of service quality: a study in Egypt37 cited
    • 2011Measuring Life Insurance Service Quality: An Empirical Assessment of SERVQUAL Instrument34 cited
    • 2003The Measurement of Job Satisfaction31 cited
    • 2007Measuring the Impacts of Organizational Responses: Case of Northern Cyprus Hotels26 cited
    • 2007An Investigation into Relationships among Constructs of Service Quality, Customer Satisfaction and Repurchase Intention in Korean Private Golf Courses25 cited
    • 2004Effects of Job Standardization and Job Satisfaction on Service Quality23 cited