References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
• 1992Alternative Ways of Assessing Model Fit27,192 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1989Structural Equations with Latent Variables17,500 cited
• 1991Structural Equations with Latent Variables.17,443 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1992An empirical assessment of the SERVQUAL scale2,126 cited
• 1999Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes1,664 cited
• 2009A review of twenty years of SERVQUAL research845 cited
• 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment678 cited
• 1991A Cross-National Assessment of the Reliability and Validity of the CETSCALE569 cited