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Information technology: changing the face of automotive retailing?
16 references·1 citing·39 second hop
Information technology: changing the face of automotive retailing? (2004)Information technology: changing the face…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…What is coefficient alpha? An examination of theory and applications. (1993)What is coefficient alpha? An…Summated Rating Scale Construction (1992)Summated Rating Scale Constru…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Management research: An introduction (1992)Management research: An intro…Scale Development : Theory and Applications (1991)Scale Development : Theory an…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…The measurement of user information satisfaction (1983)The measurement of user infor…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Content Analysis for the Social Sciences and Humanities. (1970)Content Analysis for the Soci…Computer assisted sales processes in automotive retailing (2012)Computer assisted sales proce…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Statistical Theories of Mental Test Scores (1969)Review of Psychometric theory (2nd ed.). (1979)Constructing validity: Basic issues in objective scale development. (1995)The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education (2017)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Critical thinking, cognitive presence, and computer conferencing in distance education (2001)Discourse Analysis as Theory and Method (2002)Three Approaches to Qualitative Content Analysis (2005)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)Market Orientation: Antecedents and Consequences (1993)
this work references cited by second hop

References

  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1993What is coefficient alpha? An examination of theory and applications.8,803 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1970Content Analysis for the Social Sciences and Humanities.4,564 cited
  • 1977Marketing Research: Methodological Foundations4,351 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1992Management research: An introduction3,049 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1992Summated Rating Scale Construction

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2,164 cited
  • 1983The measurement of user information satisfaction1,829 cited
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    • 2012Computer assisted sales processes in automotive retailing7 cited