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Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay

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References

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1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
1987Handbook of environmental psychology2,979 cited
1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
1974Atmospherics as a Marketing Tool2,541 cited
1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
1998Linking service climate and customer perceptions of service quality: Tests of a causal model.

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1,716 cited

1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited

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